@Slash
Quote:

And for your information, I have asked for my money back.

It is a real shame to lose you but it is your decision and I respect that. Best of luck.

So what are you planning to do with your source code?

_________________
Be authentic. Get AmigaOS.
Amiga Users of Calgary (AMUC)

@DrBombcrater

Well nicholas has responded through PM to me, so I'll paste this verbatim.

Quote:

The post by Dr Bombcrater is correct only with regard to something bought in a retail shop. The board slash bought was bought mail order, so is covered by a different set of laws. Namely, the ones I told you about earlier.

Dave.

PS, I'll let it slide right now but any further digs and rudeness ( like calling others condescending gits and whiners ) will be moderated.

@Slash

Please Slash, stay with us ...

_________________
BACK FOR THE FUTURE

http://www.betatesting.it/backforthefuture

Sam440ep Flex 800 Mhz 1 GB Ram + AmigaOS 4.1 Update 6
AmigaOne XE G3 800 Mhz - 640 MB Ram - Radeon 9200 SE + AmigaOS 4.1 Update 6

@Wiffy

lock the thread its served its purpose

_________________
A1200T 603e 330Mhz - Mediator TX OS4.1
A1200T 68060 80Mhz - Mediator LT4 OS3.9
A1200 68030 68882 50Mhz - AGA Prism2 OS3.9
CDTV & CD32 FMV
X1000, A1XE, PEG2 with OS4.1

@JurassicC

Isn't that a bit.. extreme?

@Wiffy

Quote:

The board slash bought was bought mail order, so is covered by a different set of laws. Namely, the ones I told you about earlier.

Specific laws such as the Distance Selling and E-Commerce regulations apply to mail-order and internet sales, but the DTI and OFT both state that these apply in addition to the Sale Of Goods Act, so everything I wrote previously is correct.

Mail-order purchases gain more protection under law than face-to-face sales, not less.

_________________
Who do you serve, and who do you trust? - Galen

@Crumb
Quote:

FACT: in the short term selling more boards instead of replacing broken ones produces more money.

So is robbing a bank, yes.

Quote:

FACT: Eyetech plans to send a batch of new boards to SoftHut in september

Doesn't have anything to do with it, since you don't know if other boards would be used to satisfy consumer's need for replacement.

Quote:

FACT: Slash's dealer hasn't received a single reply from Eyetech

Obviously he has. Your facts are a bit weak, aren't they.

Quote:

CONCLUSION: Eyetech is caring more about selling new boards that exchanging broken ones. At least that's what people who aren't inside as you think.

How you draw your conclusion is beyond me. Yes, in the short term robbing a bank is more profitable than producing hardware, so are you saying that Alan will rob a bank now instead of selling boards?

Quote:

"I guess that" just means that "I think that...". I don't know the thruth but that doesn't mean I and others can't have a negative feeling about the current situation.

How does "I guess you are beating your wife" sound? It doesn'T matter whether you say "I guess" or "I think". You can have as much negative feeling as you wish, but suggesting something that is bordering on libel is certainly not okay.

Quote:

"I guess that" doesn't mean "The truth is that...".

So, "I guess that you are an a******" said to someone isn't an insult but "discussion"? This isn't about free speech anymore. "I guess that you are robbing a bank" is not an opinion either.

Think about that before mudslining.

Note also that I said I am not even commenting on this case. What I am commenting against is people that see the need to post slanderous comments without engaging their brains first. It's always easy to throw a a few stones at someone, but plainly, if you aren't one of the affected of this whole affair, why do you see the urge to comment anyway?

_________________
Seriously, if you want to contact me do not bother sending me a PM here. Write me a mail

@JurassicC

Quote:

can someone please edit rogues post to say bugging

I already did so. This happens when I type myself into rage.

If you hadn't quoted it in the first place, it would be gone now

_________________
Seriously, if you want to contact me do not bother sending me a PM here. Write me a mail

@JurassicC

Quote:

JurassicC wrote: @Wiffy lock the thread its served its purpose

There's no reason to lock the thread. I'd say I can't imagine being in the situation Slash is in, but I was there just in trying to get delivery on a board (a dealer issue, not EyeTech) that I'd paid for for several months until giving up. That sucked, and Slashes situation is worse, even moreso because he's trying to write something for OS4 and can't.

I'm surprised EyeTech posted to the thread, but to be fair, as this is now evidently a public discussion, he wouldn't be able to respond easily if the thread was locked.

I personally think the 'warrantee' has been a total joke to date, and no one should go through this, period. Maybe EyeTech has re-imbursed dealers in the past for returned boards, or the dealers have eaten it for months or permanently, which isn't right either. It may be communication that's falling apart rather than intent, but it the warrantee is obviously unclear to _many_.

It would be 'nice' to actually hear the answer to this, which is what most are commenting on here at this point-

a. EyeTech, what is your stance on the warrantee, and is it legal? Please, explain how this works, for once and for all, so we can all stop being arm-chair lawyers and second-guessing. Note, this evidently also includes the dealer network, or parts of it, as evidenced by Daniel's dealer wondering where to ship his board to. A little communication and clarification can really be a good thing here.

b. Will there be spare parts purchased for warrantee service in the future? ( I know everyone likes to act like it's 25% of the systems, but realistically I do think we're only talking a handful. For every few hundred boards made, having a half dozen CPUs on hand isn't that big of a deal, unless you're waiting on one for one of those downed boards.

@Slash - if you don't get satisfactory resolution on this, contact me via email. If need be, we'll start a collection fund and either replace the uA1, or depending on the timeframe/how things pan out, with a Troika board.

@all
Let's try to be civil to each other at least here. If you have an honest gripe, great. If you're coming in to say 'I told you so' without any contirbution, don't bother as I expect they'll be short-lived.

Last edited by wegster on 11-Aug-2005 at 05:57 PM.
Last edited by wegster on 11-Aug-2005 at 05:32 PM.

_________________
Are we not done with the same silly arguments and flames yet??!

@DrBombcrater

Quote:

DrBombcrater wrote: @Wiffy Quote: The board slash bought was bought mail order, so is covered by a different set of laws. Namely, the ones I told you about earlier. Specific laws such as the Distance Selling and E-Commerce regulations apply to mail-order and internet sales, but the DTI and OFT both state that these apply in addition to the Sale Of Goods Act, so everything I wrote previously is correct. Mail-order purchases gain more protection under law than face-to-face sales, not less.

Laws make my head swim.

_________________
"If you want to tell people the truth, make them laugh, otherwise they'll kill you." - Oscar Wilde

@Crumb

Why do you write all these UNCORRECT posts?
Do you not read what Slash writes?

Fact: his dealer HAS got replies (yes more than one) from Eyetech. Slash
said so himself. Although slow in replying but replies nevertheless.

Fact: Slash has been offered money back as no replacement board
is available. He wanted to wait for a replacement board instead. I guess
he doesn't anymore because of the loooong wait.

I bet Slash's dealer will get a replacement board in September. If he still
wants one?


@thread

The only problem I have with all this is WHY no OFFICIAL WARRANTY REPAIR
CENTER exists???
A dealer should not have to PAY to get Eyetechs products repaired under
warranty by sending the boards to the French repair center.. Even if the dealer
is refunded afterwards by Eyetech?!

Also Eyetech should never do a complete sell out of their boards. Some boards
should always be kept for repairs and replacements. I hope Alan does not have
the belief that A1 is a perfect product that never breaks down?!

_________________
/Harry

[SOLD] µA1-C - 750GX 800MHz - 512MB - Antec Aria case

Avatar by HNL_DK!

@Slash

If you have no money, just buy a peg1 motherboard, there are many at 120 euros... Your code won't change to much for sure.

Then you'll have something to do before receiving your aone motherboard.

@Slash

Well, I agree it was silly. But I just HAVE to say that of course I have a spare bike. Allthough currently the spare bike is the one that needs parts

_________________
Idea for "cheap" card using P2040/41 running multiple OSes and/or SMP OSes.

Anyone interested?

@Samwel

I can't remember were i read or heard it but it may have been at the Bath 2003 event.
Alan mentioned something about it being uneconomical to get boards sent back to the factory for repair, so he has to stand the cost of these dead boards.

No dealer in the world would enter into an agreement with out having a returns procedure for faulty merchandise. But whatever eyetech and the dealers have in place is between them and should imo stay that way.

Its not like these things are failing willy nilly.

It would be interesting to know how many of these things have failed due to busy fingers and then passed off as DOA's / warrenty failures.
Helgis prime example. Not that he did that, he owned up to breaking his.

_________________
A1200T 603e 330Mhz - Mediator TX OS4.1
A1200T 68060 80Mhz - Mediator LT4 OS3.9
A1200 68030 68882 50Mhz - AGA Prism2 OS3.9
CDTV & CD32 FMV
X1000, A1XE, PEG2 with OS4.1

@Wiffy

> 1/ The dealer, who according to the reply from Eyetech, should have
> done 'initial checking' and then sent it to the repair center.

I strongly suspect that the dealer, who did not, after all, buy the board from the "repair center", but from Eyetech, does not feel an overwhelming urge to pay the repair center for their services.

On the other hand, the repair center apparently is not willing to do a warranty repair for Eyetech, i.e. accept the board from the dealer, return it repaired and without charge, and bill Eyetech.

Eyetech, in turn, would appear to be completely uninvolved in the procedure that they suggest; Seeing as they are ultimately the supplier of the faulty goods, and thus would expected to be ultimately responsible for the cost of repairing/replacing them, seems rather odd.

Here is a hypothetical scenario (aka "wild arse guess"), which however seems to fit all the observed statements:

Slash to Eyetech: My uA1 is dead, what do I do?

Eyetech to Slash: Send it to your dealer, they are responsible, and should send it to our repair center.

Slash to dealer: My uA1 is dead, please get it fixed. Eyetech says you should send it to the repair center.

Dealer to repair center: I have a warranty repair here on a uA1, what is the procedure?

Repair center to dealer: We don't do warranty repairs. Our rates are X, please send the board to Y if you want us to look at it.

Dealer to Eyetech: Hey, I bought a uA1 from you, now the customer has returned it. It's dead. How do I get it fixed under warranty?

Eyetech: *Silence*

Dealer to Eyetech: Hey! I asked you a question!

Eyetech to dealer: We don't have any replacement boards, or replacement parts. Please send it to the repair center to have its repairability assessed.

Dealer to Eyetech: I talked to them, they don't do warranty repairs. If this thing must be repaired, it shouldn't be on my dollar/euro/pound! Please advise procedure.

Eyetech: *Silence*

Dealer to Eyetech: GUYS! What's up? My customer has been waiting quite some time!

Eyetech to dealer: Normally, we would simply replace such a board new-for-old, but there are no replacement boards available. Please send the board to the repair center.

Dealer to himself: WTF?

Dealer to slash: Sorry, Slash, I can't get anything useful out of Eyetech, but it looks like there are no replacement boards anywhere. Do you want me to refund your money (and I then get my refund from Eyetech when dumping the board on their doorstep)? Or do you want me to continue trying to get it repaired under warranty?

Slash to dealer: I can't keep on developing Epistula on banknotes; So please, if you could get my board fixed, that would be great!

Dealer to repair center: Eyetech tells me to send my warranty repair to you. Please advise procedure.

Repair center to dealer: We don't do warranty repairs for Eyetech.

Dealer to Eyetech: The repair center doesn't do warranty repairs; How do I get this board fixed under warranty?

Eyetech: *Silence*

Dealer to Eyetech: Hey?

Eyetech: *Silence*

Dealer to Slash: Not looking good. Here are the quotes from the repair center. Sorry, mate!

Slash: *beep* that!

@umisef

Woah... spot on!

_________________
This fire is burnin' and it's out of control
It's not a problem you can stop, It's rock n' roll - GN'F'N'R

@umisef

*lol* Nice Bernie!

_________________
www.amiga4ever.de

@Slash

Eyetech wrote:
Quote:

return the board to the main dealer you purchased it from for initial checking (as is part of their main dealer obligations) and if they could not get it going they were to send it to our European repair centre.

umisef:
Quote:

Slash to dealer: My uA1 is dead, please get it fixed. Eyetech says you should send it to the repair center.

Slash:
Quote:

Woah... spot on!

Sounds like a miscommunication then. Some Germans don't speak English very well. Maybe that was the main cause of the problem?

Retailers are required by law to be able to inform its customers on warranty and support issues. Sadly this retailer doesn't seem well informed with regard to the product it is selling.

Last edited by MikeB on 11-Aug-2005 at 06:36 PM.

@MikeB

Quote:

Sounds like a miscommunication then. Some Germans don't speak English very well. Maybe that was the main cause of the problem?

*Sigh*

_________________
This fire is burnin' and it's out of control
It's not a problem you can stop, It's rock n' roll - GN'F'N'R