@Slash

Great!

Thank you for continue with us and lots of thanks to Guru Meditation too!

Your work in this program is greatly appreciated

Now it's time for dancing bananas!

_________________
The only spanish amiga news web page/club: CUAZ

@Slash

Quote:

After consultation with Andreas Loong of Guru Meditation, I am pleased to announce that I will be able to continue the development of Epistula very shortly. Someone give this man a medal. I am also happy to announce that I will also be developing, side by side with the AmigaOS 4 version, a MorphOS version after receiving quite a few offers of spare Pegasos I boards, one of which I have taken up; thank you André Siegel. Thank you to everyone who supported me in the recent AmigaWorld.net thread, I didn't know I had that many people interested in my project, let alone care if it was completed or not. What a magnificient response. Thanks again. My opinions still remain the same about certain people, their actions and attitudes haven't been forgotten, but let that thread be an end to this fiasco so I can make a fresh start. Please check back soon for more information... Kind Regards, Daniel

D'oh! website currently down?

I should have checked the thread before sending mail.

It's sad that a dealer is stepping in in lieu of EyeTech IMO, but to Guru Meditation- well done, thanks, and .

I know we all want to see Epistula development continue, and realistically, even better if for both OS4 and MOS to reach a wider audience.

_________________
Are we not done with the same silly arguments and flames yet??!

@wegster

Quote:

It's sad that a dealer is stepping in in lieu of EyeTech IMO

No, you mean that it's sad that a dealer stepped in in lieu of another dealer. If I sell you a Volvo and it turns out to be broken, that's an issue between you and me rather you and Volvo.

_________________
Sammy Nordström, A.K.A. "Samface"

MINDRELEASE.net - The Non-Commercial Network of Digital Arts.

Samworks D & C - Professional Web Development (in Swedish)

@samface
No, but to clarify- it's sad that this is apparently having to be done outside of the 'official warrantee process.' It's obvious communication needs to be improved from EyeTech to dealers, so they are all on the same page. I don't think Daniel's dealer intentionally did anything wrong, and tried to help, but without knowledge of 'where do I send this?' or a timely response, it's apparent he (dealer) felt he was waiting on EyeTech, and likely frustrated as well.

GuruMeditation, not being the original dealer, may very well not _ever_ see re-imbursement on Daniel's old board, which is to be commended even more so if that's the case.

All of this is still an issue that Alan will hopefully improve to reduce the frequency of this type of discussion (and the issue itself- whether updating dealers with correct info, or ongoing communication as needed), but either way, much kudos to Guru Meditation.

In your example, yes, I'd expect this to be worked out. However, have you never brought a car in and had to wait for regional approval on a warrantee claim? Many have.

[snipped]

Hopefully that's clear now?

Either way, enough armchair lawyering. Could have, should have, would have, there's obviously a problem, one that hopefully will be addressed, but Guru stepped in and did a truly good thing here.

Last edited by wegster on 18-Aug-2005 at 02:16 AM.
Last edited by wegster on 12-Aug-2005 at 01:38 AM.

_________________
Are we not done with the same silly arguments and flames yet??!

@slash

Great news! Hope you have better luck with this board, and better
support from Eyetech in the future.

Your program is for sure one of the most wanted apps to be compared
with a better browser and/or office suit. Everyone uses MSN on their
PC's nowadays
Good luck with it!

Soon you might be the owner of two µA1-C boards when Eyetech delivers
on the warranty (I hope they really do).

_________________
/Harry

[SOLD] µA1-C - 750GX 800MHz - 512MB - Antec Aria case

Avatar by HNL_DK!

@Slash

Guru Meditation RULES!!!!!

@Slash

Great news, Slash - that you can continue development. Sorry it took outside parties to get it sorted, but I'm glad the development won't go to waste.

I think this is a prime example of public discussion resulting in positive action. Hopefully this also highlighted the shortcomings on the current warranty arrangement and whomever needs to take action to rectify it, perhaps now does.

@jtsiren

Indeed, great news. Thanks to all those who helped.

_________________
No flag or uniform ever stopped the bullet from a gun

@Atheist

got nothing else to say.

Epistula = top notch!.

_________________
Brand new website... www.amigaguru.com

@cell

Great news for Amiga community!!

_________________
--
A1200 sandwich :)

uA1c/g3-800 mHz/512mb/160gb hdd/OS4.1

MacMini G4 1.5ghz 1GB ram + MorphOS 3.2

VooDoo Amiga Portal :

I'd still like to see Eyetech sort the problem out with the original dealer, because there's NO WAY that other people running into this kind of problem can all expect the same kind of generous response (particularly if they ain't developing an app for OS4).

As it is, the situation should rightly still worry people buying an AmigaOne from a dealer who doesn't natively speak English. I can only be thankful that I live in England.

_________________
Author of the PortablE programming language.
I love using Amiga OS4.1 on my A1-X1000 & Sam440
Don't forget the official support forum for OS4!

@ChrisH

the language is the last problem in this situation!

_________________

@ All

Only Amiga Makes it POSSIBLE

By the way, it's great to see help from all the Amiga Comunity (AOS4 and MOS ppl)

@samface

NO, NO and NO. You are totally wrong.

You buy something and it is broken, and you give it back to your seller. Your seller tried to make his warranty effective, but the builder company doesn´t listen to him, and he tells you. You can contine to blame the seller like a stupid robot, but is more smart (and perfectly correct) to blame the builder company for it's behavior. And the truth is that the pathetic image is from them, not the seller.

@jtsiren
Quote:

I think this is a prime example of public discussion resulting in positive action.

True but at what cost?

We've seen these types of cases before. For example, the MorphOS PageStream fiasco where some custom lost his patience and flipped out on Deron.

Everyone is celebrating the attack on Eyetech while ACK, Troika and others are watching. They see their margins are just as small. They see the hassle that will result when things go wrong. They don't have the resources to fix them fast enough to meet customer expectations either. So why are they bothering they will ask themselves again.

We are fooling ourselves if we believe the next guy will be so much better. The economic just won't let that happen guys. And no written warranty or other such nonsense will help even the slightest little bit when the company folds.

I don't pretend to know how we can get out of this vicious circle. But one this is certain. There is a large amount of risk and that risk is not going to disappear any time soon no matter what company is pumping out boards for us. Enjoy your hobby while you can.

_________________
Be authentic. Get AmigaOS.
Amiga Users of Calgary (AMUC)

@ssolie

Quote:

Everyone is celebrating the attack on Eyetech

this is not how i see it. the celebration is for retaining a developer not happy we had to critisize eyetech.
Quote:

We are fooling ourselves if we believe the next guy will be so much better

sorry but we are hoping it will be better. we are pretty sure this changed nothing though.
Quote:

And no written warranty or other such nonsense will help even the slightest little bit when the company folds.

and not having a written warranty or technical help will help in the slightest bit if the customers stop buying either. you have to give the customers a reason to want their merchandise and assurance that they did not waste their money. without that assurance( other than the hardcore amigans) they are not likely to spend their hard earned mony for the products. then the company folds anyway without customers.

_________________
Win•dows: n. A thirty-two bit extension and graphical shell to a sixteen-bit patch to an eight-bit operating system originally coded for a four-bit microprocessor which was written by a two-bit company that can't stand one bit of competition.

Quote:

I am also happy to announce that I will also be developing, side by side with the AmigaOS 4 version, a MorphOS version after receiving quite a few offers of spare Pegasos I boards, one of which I have taken up; thank you André Siegel.

Excellent news! I'm really looking forward for the MorphOS version! Thanks André. Also thanks for Guru Meditation, of course.

_________________
PegasosII/G4 : Efika : A2000/060/PIV : A1200/060 : and more
"Strip the Amiga community of speculation and we can fit every forum on a 720k floppy." (by resle)

@ssolie

Quote:

We are fooling ourselves if we believe the next guy will be so much better.

Oh, I don't think I'm fooling myself into believing anything about the "next guy".

But just keeping quiet when things go wrong can't be the answer either. That has been done for enough years already and look how much good did it do...

@jkirk

Quote:

his is not how i see it. the celebration is for retaining a developer not happy we had to critisize eyetech.

I have to disagree here!

Quote:

sorry but we are hoping it will be better. we are pretty sure this changed nothing though.

Thats the problem, nothing has changed! Eyetech isn't the villain here and yet everyine gets off on accepting this.

No matter how you bend this story it's up to the dealer to take care of his customers! End of story! The dealers relationship with Eyetech you, as a consumer, don't have to have the slightest worry or even interest for!

This is a fact and a yet in this thread it makes no difference (there you're right). Because one dealer steps in and takes responsibility for another doesn't take the heat off the dealers if thats what you think! You're just making big holes in the rights for all us consumers if you insist we don't have them!

Quote:

and not having a written warranty or technical help will help in the slightest bit if the customers stop buying either. you have to give the customers a reason to want their merchandise and assurance that they did not waste their money. without that assurance( other than the hardcore amigans) they are not likely to spend their hard earned mony for the products. then the company folds anyway without customers.

All products have a warranty (at least in EU) last I heard and I can't see anyone getting around this unless they try really hard as seems to be the case here. How a customer can make such a resounding outcry at the supplier and not put the man he bought it from against the wall is beyond me.

But then again I'm not the type that gets his kicks from kicking someone whose lying down.

_________________
Fixed A1G4XE 7455 RX933PC with fried CPU
Sapphire Radeon 9100 128mb
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Sil 680 Ultra Ata 133 E-ide
SeaGate Barracuda 120gb 8mb cache

@jtsiren

Quote:

But just keeping quiet when things go wrong can't be the answer either. That has been done for enough years already and look how much good did it do...

While always these insinuations? What exactly are you talking about here!

Most all problems have been worked out to date (forces have actually worked at solving them), I don't think any of the bitching helped out here. If there are issues that can never be resolved then there is no point in pursuing them. Newer hardware has been revised to take into account mistakes made and the same can be expected in the future. If there is a future?'

It's a shame that the ones working hardest to make this happen always get the most flak! I suppose it comes with the territory but you could hope that some people would grow up?

Quote:

Oh, I don't think I'm fooling myself into believing anything about the "next guy".

Well you may be levelheaded enough to not have any delusions about anyone coming late into this picture but are you sure you're being objective when you make statements like the first one?

_________________
Fixed A1G4XE 7455 RX933PC with fried CPU
Sapphire Radeon 9100 128mb
ESI Juli@ 24bit 192kHz Envy24HT
Sil 680 Ultra Ata 133 E-ide
SeaGate Barracuda 120gb 8mb cache