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@Steff

Quote:

Steff wrote: Thats the problem, nothing has changed! Eyetech isn't the villain here and yet everyine gets off on accepting this. No matter how you bend this story it's up to the dealer to take care of his customers! End of story! The dealers relationship with Eyetech you, as a consumer, don't have to have the slightest worry or even interest for!

But if the dealer doesn't get a response from Eyetech who is to blame then ?
Eyetech showed some goodwill I think but they can surley learn their lesson
and communicate next time.

_________________
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@Steff

Quote:

How a customer can make such a resounding outcry at the supplier and not put the man he bought it from against the wall is beyond me.

well how can you hold the dealer responsible when they could not repair it and could not figure out how to get it repaired. since they could not fix it he was offered his money back. he merely informed the readership that he could not continue his program and not wait for it then hell broke loose.

the only problem i have heard was how does the dealer get warranty service when he can't perform the job himself? this was the issue and was never explained by those in the know. i am sure that his dealer wants to know.

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@Manu

Quote:

But if the dealer doesn't get a response from Eyetech who is to blame then ?

From what I understand Eyetech responded and said give the board to the dealer. I don't know where this drama has taken place but regardless Eyetech can't be expected to go out and find computer workshops for all the dealers to get their repairs from?

The dealers know best what their needs are. Only the dealer would know what kind of service he would need (some might have contract deal others might only contact the workshop when they need help) it may depend on whatever other products he has available or maybe he can do it all himself. This is very different for every dealer!

If a dealer opts for no service at all then all he can offer is full refunds when in doubt about the working state of a board.

I can see no grey areas in this question. Why are we trying to cloud things over?

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@Steff

Quote:

But if the dealer doesn't get a response from Eyetech who is to blame then ?

Quote:

From what I understand Eyetech responded and said give the board to the dealer.

Question how can the dealer give the board to the dealer?

_________________
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@jkirk

Quote:

dealer responsible when they could not repair it and could not figure out how to get it repaired.

I am really sorry you are having such a hard time with this!

Read my post above but try this anyway!

You don't have to WORRY the least bit how the dealer does his job. Thats his worry and his job! He has a business dealing with computers and he doesn't know where to turn if something happens with the computer?

That is very sad, and what is sadder is some people think it seems quite logical, obviously?

In todays world the young generation comes along and says , "hey, I know a way to make a few quick bucks, we sell computers and of course we don't know anything about them but, way, neither do the guys we sell 'em to" is this the way it works?

Please tell me what you expect from someone who is selling any kind of product to you? Are we so eager to be cheated that we would buy from anyone?

_________________
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@jkirk

Quote:

Question how can the dealer give the board to the dealer?

Shall we take it from the top again?

Buyer contacts Eyetech and gets response to give board to dealer.Quote:

You emailed us initially on 7th June and we replied on 9th June, giving you the return procedures and copying our response to your (European) dealer. You replied on 17th June thanking us for our prompt reply.

End of customer/supplier interaction (which shouldn't have been done in the first place customer/dealer should have been the first move)!

Buyer gives board to dealer and dealer says wa?

Buyer swallows whatever dealer has to say about problems with this and that and other people to blame, starts campagin against supplier.

What dealer should say is I don't know how to even find out if there is anything wrong with your board but I can refund the whole price or you can wait until another shipment comes in and get a new one.

Buyer agrees to one or the other and may think twice about buying from someone again who offers no service for the things he sells or is satisfied with the quick reimbursement he is offered.

One more time?

_________________
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@Steff

Mmmmh...

But if EyeTech grants a warranty for their products it is their responsibility to get product repaired. That is you send the product to EyeTech and they take care of warranty repair. Dealers dont have to honour/pay warranty granted by EyeTech, right?

Usually in these cases if manufacturer grants a warranty you send product directly to manufacturer (EyeTech in this case). No matter is it bought from Elbox, ex-Phase5, bPlan etc. In this case the dealer could have sent the motherboard to EyeTech, England. EyeTech may or may not forward board to France or somewhere else.

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@Steff

Quote:

You don't have to WORRY the least bit how the dealer does his job. Thats his worry and his job! He has a business dealing with computers and he doesn't know where to turn if something happens with the computer?

you are right we should not have to worry about this. and slash was offered his money back since the dealer could not get a response on how to get it fixed.

ok the dealer paid for the motherboard. the motherboard goes bad. the customer brings the board back to the dealer. dealer refunds money but since the dealer(in this case) has no clear instructions on how to get warranty repairs/refunds who just got raked over the coals?

_________________
Win•dows: n. A thirty-two bit extension and graphical shell to a sixteen-bit patch to an eight-bit operating system originally coded for a four-bit microprocessor which was written by a two-bit company that can't stand one bit of competition.

@jkirk

Quote:

well how can you hold the dealer responsible when they could not repair it and could not figure out how to get it repaired.

In such a case the dealer should offer a refund, like the dealer actually did.

In the end it just means Slash, like many others would have had to wait for AmigaOne hardware to become available again.

IMO mainly excessive steam generation. Yes, I know it sucks that AmigaOne were sold out at all dealers worldwide. But such things do not only happen within the Amiga market.

@Steff

Quote:

starts campagin against supplier.

wrong he informs the community that a program that many have waited for won't be continued due to the situation. the community took it from there.

_________________
Win•dows: n. A thirty-two bit extension and graphical shell to a sixteen-bit patch to an eight-bit operating system originally coded for a four-bit microprocessor which was written by a two-bit company that can't stand one bit of competition.

@jkirk

Quote:

the only problem i have heard was how does the dealer get warranty service when he can't perform the job himself?

I repeat "the only problem" if this was "the only problem" how did this auutomatically equate to Eyetech's failings?

Why don't you ask Andreas at Gurumeditation who does his hardware stuff for him. I certainly don't know (I don't really care) I'm just a customer that left a board with him and a few weeks later I could get it back with the "fix" done.

I don't know how Gunne works out his hardware problems (I know he tinkers some himself but not sure he services everything), really not my problem actually. If I need service for anything I've bought from him I just leave it with him!

In the 'ol days when my 1200 need servicing I was directed to local computer workshop that was contracted for this sort of thing.

So you see there are many ways of doing this sort of thing. Ignoring the buyer seems to be one as well, just a shame that it works!

_________________
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@jkirk

Quote:

wrong he informs the community that a program that many have waited for won't be continued due to the situation. the community took it from there.

Are you changing the subject here?

_________________
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@Steff

Quote:

Steff wrote: @jkirk Quote: wrong he informs the community that a program that many have waited for won't be continued due to the situation. the community took it from there. Are you changing the subject here?

nope same subject just correcting the only part of your post i didn't agree with.

Last edited by jkirk on 12-Aug-2005 at 05:34 PM.

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@jkirk

Quote:

dealer refunds money but since the dealer(in this case) has no clear instructions on how to get warranty repairs/refunds who just got raked over the coals?

I can't believe that this whole thread is in upproar over a dealer that starts a business and doesn't know what kind of deal he has with his own suppliers?

Is this what the whole thing is about?

If so I must have made a giant mistake by getting mixed up in this totally useless thread, because I couldn't give a dang about Slash's dealer if he doesn't have clue!

_________________
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@Steff

Quote:

While always these insinuations? What exactly are you talking about here!

Mostly for brevity. I'm not sure everybody would appreciate me going into lengths about this.

Quote:

Well you may be levelheaded enough to not have any delusions about anyone coming late into this picture but are you sure you're being objective when you make statements like the first one?

I have no illusions about being objective (most of us have probably too long histories here to be completely objective), but do I think I'm right in that hiding and distorting reality (by several parties, past and present) has done a lot of damage within our community? Yes, I do think I'm right in saying that.

It is time we got real. And I think we are getting there.

@Steff

Quote:

I can't believe that this whole thread is in upproar over a dealer that starts a business and doesn't know what kind of deal he has with his own suppliers?

yep pretty much accurate.
Quote:

If so I must have made a giant mistake by getting mixed up in this totally useless thread, because I couldn't give a dang about Slash's dealer if he doesn't have clue!

well if the tree never shakes the rotten apples don't fall very often.

_________________
Win•dows: n. A thirty-two bit extension and graphical shell to a sixteen-bit patch to an eight-bit operating system originally coded for a four-bit microprocessor which was written by a two-bit company that can't stand one bit of competition.

@jkirk

Quote:

well if the tree never shakes the rotten apples don't fall very often.

Strange, maybe somebody should say some ill mannered words about this dealer then and not eyetech.

Quote:

nope same subject just correcting theonly part of you post i didn't agree with.

Thats the problem, I'm not sure we agree at all.

I don't think Eyetech should have been mentioned at all in a thread that's main gist is venting hostility at just Eyetech.

Quote:

well if the tree never shakes the rotten apples don't fall very often.

Thats a colourful metaphor!

The delusions of men.

_________________
Fixed A1G4XE 7455 RX933PC with fried CPU
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@Steff

Quote:

Thats the problem, I'm not sure we agree at all.

how many times did i attack eyetech exactly?

_________________
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@Slash

Quote:

After consultation with Andreas Loong of Guru Meditation, I am pleased to announce that I will be able to continue the development of Epistula very shortly. Someone give this man a medal.

Great news Slash.


@GuruMeditation

for your support.