@jkirk

Quote:

how many times did i attack eyetech exactly?

I said I didn't think Eyetech should have been mentioned in the thread at all. It hasn't anything to do with them. I didn't say you had attacked anybody.

I just said I'm not "sure" we agree! I don't want to put words in your mouth.

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@Steff

Quote:

Steff wrote: @jkirk Quote: how many times did i attack eyetech exactly? I said I didn't think Eyetech should have been mentioned in the thread at all. It hasn't anything to do with them. I didn't say you had attacked anybody. I just said I'm not "sure" we agree! I don't want to put words in your mouth.

ok i apologize if i misunderstood you.
the only reason i put the saying about the apple and the tree is this

near where i live there was a dealer called the musician this dealer i had several encounters with never pleasant. well i understood that nobody was pleased by any stretch of the imagination. there was a petition drawn up by the members of every user group in the area wanting commodore to "straighten them out." well commodore could not do anything with them butwarn them one mor infraction and the license is pulled. nothing changed so when the next fisical year started commodore told the dealer "if you want to continue being a dealer you must order X number of units" the owner said no and we lost a dealer in my area. anyway i would rather lose a dealer than have a stigma over every unit that dealer sells.

now i don't like the mention of eyetech any more than anyone else. but we have a problem. it may not be eyetech's fault then again it might be. maybe it was a simple miscommunication only eyetech and this dealer knows for sure. anyway eyetech is a figurehead. if we complain about the dealer then we are only addressing one dealer. if we address our concerns to eyetech directly, i bet they know who this dealer is. also they can institute new procedures to eliminate the possibility of this happening again. it is their choice. so we push on eyetech a little and eyetech cleans house. maybe it is not that simple but that is the idea anyway.

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@itix

But if EyeTech grants a warranty for their products it is their responsibility to get product repaired. That is you send the product to EyeTech and they take care of warranty repair. Dealers dont have to honour/pay warranty granted by EyeTech, right?

Working for a big telecom retail firm, wel it depends on the manufactor / importer.

Most prefer to let the retail/dealer handle the warranty with the customer first, the dealer then handles it with the repair center (if one exist, otherwise it's back to the suplier).

The repair center determines then if the product is under warranty (bought within a certain time frame, and if the product isn't defective because it has ben tampered with or any other reason the warranty has been voided (waterdamage)).

The repair center informs the dealer, who then informs the customer. If it's under warranty it gets fixed or replaced and returned to the dealer.

If it's outside the warranty the repair center either gives an estimate on costs or sometimes just send it back with a note "not under warranty / unrepairable.

If needed, the repair center contacts the suplier for parts.

There's no need for the customer to contact the manufactor, not even the dealer should have to worry about that. The dealer should know the repair procedure tho.

In this case, I think the only things that went wrong was that nobody told the customer what was happening and the repair center telling it didn't do warranty repair.

Both the dealer and customer were told however that if the mobo wasn't repairable the only option was to wait for a new batch (or refund). As there wasn't any news on when the new batch would be available perhaps Eyetech felt it wasn't needed to repeat that.

/note;
I don't work for customer support I just work on the IT department there. I did however handle repairs when I was still a saleperson tho, that was about 6 or 7 years ago.

The customer never has to worry about the dealings between the dealer and the manufactor. If those two can't work it out the dealer should make sure he handles in the interest of the customer not himself. If that means losing a bit of money though, it's not the customers fault and the customer shouldn't suffer because of it.

Last edited by Seer on 12-Aug-2005 at 06:34 PM.

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Everything you say will be misquoted and used against you..
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To me it seems that the least negative way of interpreting Slash's problem is: That it was a mis-communication between Eyetech & his dealer, and for some reason Eyetech stopped communicating before the dealer was able to sort out how to get the board repaired. Thus the onus is on Eyetech to explain & sort the issue out.

As for some people saying the dealer was crap for not having already worked out how to send the board for repair: Perhaps he thought he DID know, according to what he had been told by Eyetech, but when he contacted the repair centre (before sending out his first faulty board) he was told they don't do repairs without being paid. As this wasn't what the dealer expected, he tried to contact Eyetech, but recieved no response...

The issues seem quite simple to me.

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@ChrisH

They are quite simple, but that's not going to stop the unwashed masses having a flamewar over it now is it?

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@gnarly
What, you mean like with OS4Emu? ;)

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