@Eyetech

Quote:

As it is you have apparently not returned your board to your dealer . . .

Hmmm . . .

I don't think we're reading Slash's open letter the same way.

His board IS at his dealer (and has been for two months) -- the only thing in his garage is "what's left of (his) µA1-C setup".

I believe that the long wait without "followup" is what set him off.

@Eyetech

I hope you post more often, to clear up in misinformation

Last edited by NutsAboutAmiga on 11-Aug-2005 at 12:55 PM.

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@Eyetech

Thanks for answering Alan.

When I read Slashs post it seemed like you totally ignored him. I hope he can answer and explain why he didn't return his µA1 to his dealer.

I really hope your out of stock situation will resolve soon.

@Eyetech

Quote:

Your posting has been pointed out to me, and I clearly need to respond as you have been rather economical with the truth.

Ha. Really? We'll see. And yes, you clearly do need to respond to me, it's just a shame it has had to reach this point, and taken this long to get your attention.

Quote:

You emailed us initially on 7th June and we replied on 9th June, giving you the return procedures and copying our response to your (European) dealer. You replied on 17th June thanking us for our prompt reply.

Yes, indeed I did. This reponse is indicated on my website (old link now provided). I think you've covered the main jist of your email in that above quote, so yes, you replied that one time.

Quote:

We pointed out that as both your dealer and we were (and still are) out of stock of replacement products your dealer would not be able to simply swap out the board (as would have been normal practice had te board been found to be defective) until new stocks were received.

Very true. And as I have stated many times on my website with it's monthly updates, I fully understood that no new boards were available. If you'd like to read it more carefully, I was more concerned with the fact that your communication stinks.

Quote:

As it is you have apparently not returned your board to your dealer, and simply stuck it in your garage. That is of course your prerogative, but it is no reason to publish untrue and potentially libellous information about us here or elsewhere.

Again, this shows a clear lack of reading information correctly and thoroughly. I returned my board to my dealer in the middle of June. This was clearly stated. I have recently stated that "what is left of my uA1-C has been thrown into the garage". At no point did I mention that the motherboard had been.

Since the middle of June, my dealers hands have been tied, not through lack of a new 'batch' but through lack of concrete information.

Specifically, the warranty and the fact (stated on my last website update) that apparently the French Repair Centre, and I quote, "don't do the warranty for Eyetech" so where does that leave the current dealers, or God forbid, future dealers?

If the French Repair Centre doesn't handle warranties for Eyetech, then who does? Or do we all have to wait until another 'batch' comes along?

The fact that phone calls and emails have either been ignored and not returned, or on the occasions that they have been returned took nearly two, sometimes three weeks to get a response.

You also told my dealer that you had emailed me back for second time, and that it must have gotten lost. That, I'm afraid, doesn't cover your back.

Quote:

I am sorry you have had problems with your board and decided to leave the Amiga scene, but that is no excuse for posting misleading information.

I have never once posted misleading information. Show me where. I guess it's your word against mine.

You cannot deny that you've been less than helpful with this repair business. Anyone worth their salt would have these 'Repair Centres' in place before shipping of a new 'Consumer' product begins. There had to be problems from the start for some people.

Quote:

...potentially libellous information...

Nothing published was even close to being libellous, never mind potentially. The truth hurts doesn't it Alan, and if it's too hot in the kitchen, you know what to do!

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@MikeB

I did follow up on his instructions. Have you read what I wrote on my original website at all? Or do you believe everything Alan says?

I can't be bothered, or infact want to, argue with you so that's the last I'll say on this matter.

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@klesterjr

Thank you.

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@Slash

i fully beleive to you Slash.

@MikeB

are you sure thats "correct" to have edited the starting Slash post? with:

"MikeB: Eyetech responds" (without knowing yet where really is the truth?)

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@Slash

Quote:

If the French Repair Centre doesn't handle warranties for Eyetech, then who does?

They do the official repairs.

Quote:

Eyetech, Amont Informatique (France) and RELEC Software & Hardware Amiga (Switzerland) are delighted to announce that an agreement has been reached with AMIGA CENTER (France), who is now an official maintenance and repair centre for the AmigaOne.

IMO Eyetech should not respond to end users who bought their boards at 3rd party A1 dealers with regard to A1 support (Although nice if they do, like in your case!). This should be done by the dealer. IMO let them worry about how to solve the issue.

Last edited by MikeB on 11-Aug-2005 at 01:13 PM.

I remember waiting for weeks for warranty repairs in the nineties (with CBM & Phase5).

I agree that the situation sucks. (repairs should be handled a lot faster/in better way)

But I also think that Slash was a little bit hasty. ( not knowing every detail, that might be premature thought, but still )


((Things are easier for the other camp, as the replacement boards are made in europe.))

Last edited by KimmoK on 11-Aug-2005 at 01:13 PM.

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@Slash

I JUST SAID KEEP IT CIVIL. THATS YOUR FIRST WARNING - Wiffy

WTF is going on if the consumers are being persecuted by the dealers?

don't we pay their salary? without us, they don't even have jobs!


and I'll be honest, if this isn't sorted out pronto, Amiga will be released with
no active developers left!

We JUST need compatable generic hardware if
we want to save our platform. I cant afford an A-1, but i can afford a mini-mac,
what is up with that? no flame intended.

Im sorry Slash, I don't blame you one bit, it's just the saddest news of the week :(

hopefully eyetech will read this thread and realise the huge volume of NEGATIVE PUBLICITY and resolve this issue outright, rather than let it tick on and lose more sales (inevitable).

_zen.

Last edited by Wiffy on 11-Aug-2005 at 01:12 PM.

@Framiga

What are you talking about?

People can read both perspectives and make up their own minds. It's a fact that Eyetech has responded, why not make people aware of such a fact? I believe most people who have been following this thread would be interested to know.

@MikeB

Quote:

They do the official repairs.

I don't care what some website says. I'd rather believe my dealer who has been in contact with both Eyetech (when they repsonded) and the French Repair Centre. You've seen the repsonse I got from my dealer on my website.

Now they either got this information from Eyetech, or I suspect 'The French Repair Centre'.

Quote:

IMO Eyetech should not respond to end users who bought their boards at 3rd party A1 dealers with regard to A1 support (Althopugh nice if they do, like in your case!). This should be done by the dealer. IMO let them worry about how to solve the issue.

Yes, normally I would agree with you and if the repairs or information went ahead as planned then I wouldn't have a need to contact Eyetech.

But after nearly three months, with zero progress, I thought I would see what the problem was.

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@Slash

Do you know for sure if your µA1 is repairable or not? Maybe reapairing it is not an option?!?

@MikeB

Quote:

IMO Eyetech should not respond to end users who bought their boards at 3rd party A1 dealers with regard to A1 support (Although nice if they do, like in your case!). This should be done by the dealer. IMO let them worry about how to solve the issue.

The problem, in this case, seems to be that Slash DID indeed go through the correct channels and sent his board to the dealer.

Perhaps you should edit Eyetech's response as well to point to Slash's response where he says Eyetech is wrong on the above account and that he, indeed, did not throw his motherboard in the garage as Eyetech claims?

The dealer has since, if the information in this thread is correct, had trouble getting information from Eyetech as to how to get the board fixed.

If no replacements are available, couldn't or even shouldn't Eyetech offer to reimburse the board or try to get it fixed?

@MikeB

My 2p

Dealer buy Boards from Eyetech.

Dealer sell boards to Consumers.

Board Breaks

Consumer takes board back to dealer.

Dealer has to either give a replacement product or a refund if a suitable replacement is unavailable.

Dealer might be able offer an alternative eg: gettting it fixed if the consumer agrees.

Its then upto dealer to get his money back of eyetech for a deadboard or the repair costs. This should be transparent to the consumer.

At no point does the consumer need to be in contact with the manufacturer.

Pretty cut and dry to me.

My XE came from Eyetech and my A1c from Stellar dreams.

Sven replaced my A1c with out hesitation when it developed a fault.
Wha ever went on between sven and eyetech was transparent to me.
My dealer got it right shame not all of them can.

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@AmiDelf2

Quote:

writing mails to Eyetech, Elbox, Hyperion Entertainment and Genesi.

I'm not aware of that. Can you please elaborate ?

Quote:

I was promised AmigaOS4 from Hyperion and a Pegasos motherboard from Genesi. But nothing happends, or their words is full of nonesense.

Why, thank you.

FYI, all people at Hyperion receive over 100 mails per day, sometimes much more. IF you wrote to any of us, and didn't get a reply, please try again. I normally don't ignore emails, and frankly, I'm really p*ssed off when I then by chance read such nice stuff


Edit:
Ohhhhhhh... NOW I remember you...

You were thy guy that published some of our private mail exchange on his website, slandering my personally and Hyperion in general, and then saying that "MorphOS is the true successor to AmigaOS".

Later on, you said that "Hyperion has threatened you" and you published an email I wrote to you that had the vital part, i.e. the part where I said I would say this privately, not as representative of Hyperion removed, where I basically "threatened" you to please take down the nonsense you wrote about me.

IIRC, you wanted to have AmigaOS4 because you wanted to compare OS4 on CSPPC head-to-head with MorphOS on Pegasos hardware, to which we said that we would basically allow such a test with the final or at least release candidate of OS4, which is, I think most people will agree, a sensible approach.

But of course, before we could give you the "promised" version of OS4, you came up with all this slandering. And now you have the nerve to say that we wouldn't give you a free copy of OS4, after all the badmouthing you did on your site www.amigaworld.org ?

Last edited by EntilZha on 11-Aug-2005 at 01:37 PM.

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@MikeB & Eyetech

but who pay the repair?? If the board is in warranty but can't be replaced (because there aren't more boards), i think that the repair would be paid from Eyetech, or not?? is the dealer that have to pay??

If this is not clearly other situations similar to these could happen...

Last edited by Moly on 11-Aug-2005 at 01:28 PM.

@jtsiren

Whilst I can see the point of identifying to those browsing the site without bothering to read the comments that the other party in the discussion has responded and to link to it with as much prominance as the first link, I can't see the point of constantly updating it whenever theres a back and forth, so I would expect this to be the last edit of the topic and the first post.

I would also expect this to be the last comment on that subject. If people want to criticise moderators every time they breathe, eat or take some kind of decision then they do it in private, to the site staff. Otherwise we end up with meta discussions swamping the original subject.

So any further discussion of whether or not Mike should do this or that or should have done this or that or should not are going to get edited to zero, including the rest of the posters comment.

The Terms and Policy are quite evident on the Extras block, and have been discussed to death.

@MikeB

The problem is that Eyetech hasn't communicated with the dealer, andEyetech isn't repairing the dealers broken boards. And of course the dealer can't send a fixed/new board if Eyetech totally ignores them and don't send a single message to the dealer.

The situation is more or less the same with intermediaries than without them: Eyetech is not respecting the law. If they did it, they would have given the dealer the money back and the dealer would have given the money back to slash.

If you sell a product is your obligation to be able to exchange it if it's broken by other product equal or with superior specs. If you can't do this you must give the money back to the customer.

I can't believe Eyetech is screwing a skilled developer (directly or indirectly, because the dealer hasn't received any reply neither replacement boards) and you are defending Eyetech.

I guess that Eyetech prefers to continue selling microA1s instead of replacing the broken ones

If some distributors are going to receive new microA1s in september why Eyetech doesn't send a new board to slash's distributor?

And Mike, instead of browsing on internet Daniel has talked directly with the French Repair Centre and they have replied that they don't do repairs for Eyetech, so I guess he knows better than you if the french centre does repairs for Eyetech or not. It's very easy to do an announcement, we have seen lots of them these years. The truth is that the French Centre is not doing repairs for Eyetech. You can copy and paste one thousand old links but that won't change the truth.

Last edited by Crumb on 11-Aug-2005 at 01:29 PM.

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