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      /  ACK customer and partner experience thread going forward
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TheDungeonDelver 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 15:43:42
#241 ]
Cult Member
Joined: 17-Apr-2004
Posts: 815
From: Unknown

@Kneedeep

Quote:

Kneedeep wrote:
Hi,

I was asked if I have gotten my A1 board back yet. I am very sad to say no. I am not sure what is the correct action. The time will come that the board will not have much value, it may be at that point already? How much of my time is it worth now? For now I will let Adam deal with this, he knows what he should do. My two cents.



I say take legal action. You won't get your gear otherwise.

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fairlanefastback 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 15:55:32
#242 ]
Team Member
Joined: 22-Jun-2005
Posts: 4886
From: MA, USA

@Kneedeep

Quote:

Kneedeep wrote:
Hi,

I was asked if I have gotten my A1 board back yet. I am very sad to say no. I am not sure what is the correct action. The time will come that the board will not have much value, it may be at that point already? How much of my time is it worth now? For now I will let Adam deal with this, he knows what he should do. My two cents.




Well if you find time like I have said before perhaps this can help you in some way:

https://www.recol.ca/intro.aspx?lang=en

Right now these boards are holding a tremendous resale value from what I have seen. Some guys still want in on OS4, others want secondary machines. Demand is still higher than supply. And perhaps if both you and Ivan (assuming he is still without his) both make a report maybe that will help things along for you both. All the best of luck in getting this resolved.


@ackcontrls
If you won't resolve this for whats right, if you won't to avoid possibly getting in trouble, can you at least do it for the people who have still defended you?

Last edited by fairlanefastback on 02-Aug-2007 at 04:00 PM.

_________________
Pegasos2 G3 running AOS 4.1 and MorphOS 2.0
Amikit user, tinkering with Icaros VM (AROS)
EFIKA owner
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d0c 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 16:27:48
#243 ]
Cult Member
Joined: 8-Sep-2004
Posts: 896
From: UK

@fairlanefastback

take legal action now its nothing to wait for, the time to be nice is over!

_________________
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fairlanefastback 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 16:51:00
#244 ]
Team Member
Joined: 22-Jun-2005
Posts: 4886
From: MA, USA

@d0c

Quote:

d0c wrote:
@fairlanefastback

take legal action now its nothing to wait for, the time to be nice is over!


Well unless Kneedeep is a Canadian (or Ivan if he is still without his board) its probably not financialy worthwhile to do this with any type of civil action IMO (if thats what you mean). If they are Canadian and can somehow do it in a small claims court maybe.

Thats why I think they are better off inquring with authorities that handle consumer & perhaps criminal matters. And the page I linked is supposed to help you get to the right agency (like maybe their Postal service could help?). At the least it can't hurt to file a report if what they have said is true. It will cost them a little bit more time of course, which at this point it sounds like exhaustion is a factor. I just hope it works out for them. (And maybe Ivan was luckier and got his stuff back already since the last update for him on the 25th?).

Last edited by fairlanefastback on 02-Aug-2007 at 04:53 PM.

_________________
Pegasos2 G3 running AOS 4.1 and MorphOS 2.0
Amikit user, tinkering with Icaros VM (AROS)
EFIKA owner
Amiga 1200

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fairlanefastback 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 17:02:35
#245 ]
Team Member
Joined: 22-Jun-2005
Posts: 4886
From: MA, USA

@ChrisH

Quote:
Jens via ChrisH 's post: "Last contact was fairly negative, as he told me to go "elsewhere" for the A1200 CPU slot connectors, because I have been digging up some dirt in the background. Nothing that I want to publish."


_________________
Pegasos2 G3 running AOS 4.1 and MorphOS 2.0
Amikit user, tinkering with Icaros VM (AROS)
EFIKA owner
Amiga 1200

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number6 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 17:15:59
#246 ]
Elite Member
Joined: 25-Mar-2005
Posts: 11540
From: In the village

@fairlanefastback

Quote:
(And maybe Ivan was luckier and got his stuff back already since the last update for him on the 25th?).


Nor do you know if the one returned board is even working, right?
(not that -that- is the issue, mind you)

#6

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fairlanefastback 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 17:19:10
#247 ]
Team Member
Joined: 22-Jun-2005
Posts: 4886
From: MA, USA

@number6

Quote:

number6 wrote:
@fairlanefastback

Quote:
(And maybe Ivan was luckier and got his stuff back already since the last update for him on the 25th?).


Nor do you know if the one returned board is even working, right?
(not that -that- is the issue, mind you)

#6


Chris said it looked like it would I believe, just that he needed to get a drive together or something. Apparently it came back better than it left at the least. It was looking good for a bit there.

_________________
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Amikit user, tinkering with Icaros VM (AROS)
EFIKA owner
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number6 
Re: ACK customer and partner experience thread going forward
Posted on 2-Aug-2007 17:35:53
#248 ]
Elite Member
Joined: 25-Mar-2005
Posts: 11540
From: In the village

@fairlanefastback

Quote:
Chris said it looked like it would I believe

Whatever -that- means.

I'm just comparing Kneedeep's jubilant post when he got his other board returned from ACube, up and running right away.
He couldn't wait, after all these years, to express his joy.
All I'm saying is...11? days have passed and no such excitement expressed by Chris. I'm not saying the board isn't working.

#6

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Kneedeep 
Re: ACK customer and partner experience thread going forward
Posted on 3-Aug-2007 0:25:58
#249 ]
Regular Member
Joined: 8-Mar-2003
Posts: 430
From: West of the Mississippi

@fairlanefastback

Quote:
Well unless Kneedeep is a Canadian (or Ivan if he is still without his board) its probably not financialy worthwhile to do this with any type of civil action IMO (if thats what you mean). If they are Canadian and can somehow do it in a small claims court maybe.


I am in the USA..... so to your point, yes it would be a money sink for a civil action. I don't feel incline to be like Amiga.inc.... putting money out for the courts.

As for the value of my board, I sent it off, because the U-boot socket was damage. ( a long story not worth going into now). So, even if I was to get it back, it needs to be repaired, to be of any real value.

My other thought, I know that Adam is not responding and is way overdue, but I sense that maybe there are some that want a pound of flesh of Adam for their own reason. I am not interested in that. As I have said, Adam KNOWS what the right thing to do is and he has shown little interest in doing that. Adam has by his in-action has put himself in his current situation and that is what he has to deal with now.

So, if my board ever does show up I shall let you all know, but please put your efforts into something that will be a positive return.

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AmigaAbattoir 
Re: ACK customer and partner experience thread going forward
Posted on 3-Aug-2007 3:23:19
#250 ]
Member
Joined: 19-Aug-2003
Posts: 16
From: Clifton, NJ

@koan

Quote:

koan wrote:

AmigaAbbatoir made a complaint to a customer support organisation and then he got his board back. I don't like having to resort to that kind of action myself, but it seems the only way.



Not exactly true. I did file a complaint with the Better Business Bereau about a year ago (? maybe less). They said they would keep a record of it, but since they could not contact ACK, there was nothing they could do.

If it weren't for the forums here, I don't think I would have gotten my board back.

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AmigaAbattoir 
Re: ACK customer and partner experience thread going forward
Posted on 3-Aug-2007 3:36:43
#251 ]
Member
Joined: 19-Aug-2003
Posts: 16
From: Clifton, NJ

@number6

Quote:

number6 wrote:
@fairlanefastback

Quote:
(And maybe Ivan was luckier and got his stuff back already since the last update for him on the 25th?).


Nor do you know if the one returned board is even working, right?
(not that -that- is the issue, mind you)



The board seems to be working. I'm writing this from the A1 right now. Think I might splurge on this special occasion of receiving the board and get an SATA card, drive, and a nice Raedon card for it.

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number6 
Re: ACK customer and partner experience thread going forward
Posted on 3-Aug-2007 4:02:52
#252 ]
Elite Member
Joined: 25-Mar-2005
Posts: 11540
From: In the village

@AmigaAbattoir

Quote:
The board seems to be working. I'm writing this from the A1 right now. Think I might splurge on this special occasion of receiving the board and get an SATA card, drive, and a nice Raedon card for it.


Great news! Thanks for reporting it.
Wishing you all the best for you and your rediscovered old friend.

#6

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fairlanefastback 
Re: ACK customer and partner experience thread going forward
Posted on 3-Aug-2007 16:35:56
#253 ]
Team Member
Joined: 22-Jun-2005
Posts: 4886
From: MA, USA

@Kneedeep

Quote:

Kneedeep wrote:
@fairlanefastback

Quote:
Well unless Kneedeep is a Canadian (or Ivan if he is still without his board) its probably not financialy worthwhile to do this with any type of civil action IMO (if thats what you mean). If they are Canadian and can somehow do it in a small claims court maybe.


I am in the USA..... so to your point, yes it would be a money sink for a civil action. I don't feel incline to be like Amiga.inc.... putting money out for the courts.

As for the value of my board, I sent it off, because the U-boot socket was damage. ( a long story not worth going into now). So, even if I was to get it back, it needs to be repaired, to be of any real value.

My other thought, I know that Adam is not responding and is way overdue, but I sense that maybe there are some that want a pound of flesh of Adam for their own reason. I am not interested in that. As I have said, Adam KNOWS what the right thing to do is and he has shown little interest in doing that. Adam has by his in-action has put himself in his current situation and that is what he has to deal with now.

So, if my board ever does show up I shall let you all know, but please put your efforts into something that will be a positive return.


Well we've seen Chris' board come back, thats a positive return. :)

Who knows maybe yours will come back fixed if its ever returned, like happened for Chris. Worst case this thread is sort of a warning signal buoy in my mind. People know what to possibly expect now if they enter into dealings with ACK, thats another positive. At the same time its easy enough for the firm to do things that are positive that can quickly be publicized here as well. I view it as win-win if only ACK chooses to do what it said it would do.

As for the pound of flesh, some may want that, instead I'll please take a new Amiga or PowerVixxen for good hard earned cash instead. ;)

Last edited by fairlanefastback on 03-Aug-2007 at 04:38 PM.
Last edited by fairlanefastback on 03-Aug-2007 at 04:37 PM.

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Amikit user, tinkering with Icaros VM (AROS)
EFIKA owner
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ChrisH 
Re: ACK customer and partner experience thread going forward
Posted on 4-Aug-2007 8:32:27
#254 ]
Elite Member
Joined: 30-Jan-2005
Posts: 6679
From: Unknown

Ivan still hasn't heard anything from ACK...

_________________
Author of the PortablE programming language.
It is pitch black. You are likely to be eaten by a grue...

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Colin_Camper 
Re: ACK customer and partner experience thread going forward
Posted on 4-Aug-2007 19:27:19
#255 ]
Super Member
Joined: 6-Jul-2003
Posts: 1188
From: Unknown

@ChrisH

Does anyone know if ACK is the only one involved in the new vapourware.

According to Billy the Clown at Scamiga;

'We will be working with the Amiga retailers over the coming weeks to solidify launch and support plans”

That must be Amigakit, right?

There's no-one else left. Is there?

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d0c 
Re: ACK customer and partner experience thread going forward
Posted on 4-Aug-2007 19:41:39
#256 ]
Cult Member
Joined: 8-Sep-2004
Posts: 896
From: UK

@Colin_Camper

yes its ack the vapour master....

_________________
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Seer 
Re: ACK customer and partner experience thread going forward
Posted on 4-Aug-2007 19:53:07
#257 ]
Team Member
Joined: 27-Jun-2003
Posts: 3725
From: The Netherlands

@d0c

Drop it d0c, or do you want to be restricted again ?

@Colin_Camper

Try to refrain from namecalling as well please.

Last edited by Seer on 04-Aug-2007 at 07:54 PM.

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Colin_Camper 
Re: ACK customer and partner experience thread going forward
Posted on 4-Aug-2007 20:21:56
#258 ]
Super Member
Joined: 6-Jul-2003
Posts: 1188
From: Unknown

@Seer

OK - Sorry, sometimes I get a little carried away!

I will ask the question in a slightly less infantile way.

Aside from ACK, with whom it was made public that Amiga Inc were working with for a year on new systems, does anyone know of any amiga retailers who have been approached by Bill McM.

After all, he did promise that this was the case in the press release.

Last edited by Colin_Camper on 05-Aug-2007 at 10:36 AM.

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koan 
Re: ACK customer and partner experience thread going forward
Posted on 5-Aug-2007 11:23:49
#259 ]
Regular Member
Joined: 5-Dec-2003
Posts: 126
From: Kyoto, Japan

@Seer

Hi, have you read any of this thread, or the previous thread ?

Colin_Camper's post is a bit low quality but d0c's post is pretty much hitting the nail on the head.

If "vapour master" is not a suitable description then what do we call him ? "Man who has promised many things but failed to deliver anything except a single board after legal action was mentioned" ?

It seems like a fair description to me.

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Seer 
Re: ACK customer and partner experience thread going forward
Posted on 5-Aug-2007 11:41:47
#260 ]
Team Member
Joined: 27-Jun-2003
Posts: 3725
From: The Netherlands

@koan

PM me next time please.

As for d0c, several warnings, several times restricted and he has most of the Abuse Reports, perhaps even enough for a live time ban allready. Colin_Camper AFAIK never even got a request from a moderator.

How about callin ACK by his name or handle ? Not that difficult. It doensn't matter what he may or may not have done, only kids have a need for namecalling.

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