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 Gregor
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AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 7:56:56
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Regular Member
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Joined: 12-Sep-2011
Posts: 212
From: Unknown | | |
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| @AmigaKit
I sent you here a PM (considering an expensive hardware product I planned to buy from you!) several weeks ago but have not got any answer from you. According to your profile, you have been logged in 22-Jun-2020, though.
I also sent you a message via the contact form on your www-site, but no answer either.
So, why do you not answer my messages? Is there some special reason you reject me as a customer...? |
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MEGA_RJ_MICAL
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 10:18:02
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Super Member
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Joined: 13-Dec-2019
Posts: 1200
From: AMIGAWORLD.NET WAS ORIGINALLY FOUNDED BY DAVID DOYLE | | |
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Rob
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 11:02:22
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Elite Member
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Joined: 20-Mar-2003
Posts: 6349
From: S.Wales | | |
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| @Gregor
Have you tried the telephone? |
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Gregor
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 11:26:44
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Regular Member
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Joined: 12-Sep-2011
Posts: 212
From: Unknown | | |
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| @Rob
Quote:
| Have you tried the telephone? |
Nope. Expensive long-distance calls and my very poor skills for spoken English...
Besides, there has not been any major problems to communicate with other Amiga dealers via email. I do not understand why it doesn't work with AmigaKit. |
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tonyw
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 12:00:58
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Elite Member
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Joined: 8-Mar-2003
Posts: 3240
From: Sydney (of course) | | |
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| @Gregor
You are assuming that AmigaKit scan the forums regularly, looking for queries?
I am sure they are quite busy enough without spending hours looking for more work. You can contact them by email, telephone or the ticket method.
_________________
cheers
tony
Hyperion Support Forum: http://forum.hyperion-entertainment.biz/index.php |
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Gregor
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 13:55:03
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Regular Member
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Joined: 12-Sep-2011
Posts: 212
From: Unknown | | |
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| @tonyw
Quote:
| You are assuming that AmigaKit scan the forums regularly, looking for queries? |
No, but as I already told, they were logged in a few days ago and still did not answer a word.
Quote:
| I am sure they are quite busy enough without spending hours looking for more work. You can contact them by email, telephone or the ticket method. |
In that case, they should 'hire' someone to take care of the customer service. A company which refuses to communicate with customers will soon loose them totally. They have already missed e.g. customers being ready buy a X5000 but not getting any answer from them (I know personally such Amigist who then decided to buy his X5000 from another, more responsive dealer, though with higher price). Can they really afford that...?
The other alternative would be that they drop totally resale and concetrate only to what they consider to be more important to them. Resale would then be done only by dealers really dedicated to it. That would be fearest also for the dealers as they had not to rival with AmigaKit's unbeatable prices for A-Eon's products .
As said, I also contacted them via email (contact form) and they did not answer either. The tickets are only for aftersale support! I have earlier tried to use them in an unorthodox way and got scolding from them...
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sTix
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 14:59:59
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Regular Member
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Joined: 22-Oct-2003
Posts: 138
From: Lund, Sweden | | |
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| @Gregor
They don't seem to answer mails very often either. _________________
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kolla
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 15:24:37
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Elite Member
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Joined: 21-Aug-2003
Posts: 2886
From: Trondheim, Norway | | |
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| @Gregor
If you like, I can post something “outrageous” on forum.amiga.org to attract their attention :) _________________
B5D6A1D019D5D45BCC56F4782AC220D8B3E2A6CC |
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bison
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 16:08:51
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Elite Member
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Joined: 18-Dec-2007
Posts: 2112
From: N-Space | | |
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| @Gregor
You could try Amiga on the Lake. According to their website they have world-wide shipping.
_________________
"Unix is supposed to fix that." -- Jay Miner |
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arthoropod
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 21:41:58
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Member
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Joined: 14-Feb-2018
Posts: 80
From: Gotham | | |
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| @bison
Quote:
@Gregor
You could try Amiga on the Lake. According to their website they have world-wide shipping. |
I'd second that idea, Aaron is pretty good about support. |
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OlafS25
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 22:06:25
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Elite Member
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Joined: 12-May-2010
Posts: 6339
From: Unknown | | |
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| @Gregor
I have pm you the email
I got answer there |
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Gregor
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 28-Jun-2020 10:11:50
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Regular Member
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Joined: 12-Sep-2011
Posts: 212
From: Unknown | | |
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| I got finally answer to my PM from AmigaKit  . Thank you!
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NutsAboutAmiga
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Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 28-Jun-2020 10:23:34
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Elite Member
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Joined: 9-Jun-2004
Posts: 12817
From: Norway | | |
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