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      /  AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
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Gregor 
AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 7:56:56
#1 ]
Regular Member
Joined: 12-Sep-2011
Posts: 173
From: Unknown

@AmigaKit

I sent you here a PM (considering an expensive hardware product I planned to buy from you!) several weeks ago but have not got any answer from you. According to your profile, you have been logged in 22-Jun-2020, though.

I also sent you a message via the contact form on your www-site, but no answer either.

So, why do you not answer my messages? Is there some special reason you reject me as a customer...?

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MEGA_RJ_MICAL 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 10:18:02
#2 ]
Regular Member
Joined: 13-Dec-2019
Posts: 261
From: AMIGAWORLD.NET WAS ORIGINALLY FOUNDED BY DAVID DOYLE

My friends,
I most certainly wouldn't want to be Gregor's girlfriend


MRJM

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Rob 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 11:02:22
#3 ]
Elite Member
Joined: 20-Mar-2003
Posts: 5910
From: S.Wales

@Gregor

Have you tried the telephone?

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Gregor 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 11:26:44
#4 ]
Regular Member
Joined: 12-Sep-2011
Posts: 173
From: Unknown

@Rob

Quote:
Have you tried the telephone?


Nope. Expensive long-distance calls and my very poor skills for spoken English...

Besides, there has not been any major problems to communicate with other Amiga dealers via email. I do not understand why it doesn't work with AmigaKit.

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tonyw 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 12:00:58
#5 ]
Elite Member
Joined: 8-Mar-2003
Posts: 3196
From: Sydney (of course)

@Gregor

You are assuming that AmigaKit scan the forums regularly, looking for queries?

I am sure they are quite busy enough without spending hours looking for more work. You can contact them by email, telephone or the ticket method.

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tony

Hyperion Support Forum: http://forum.hyperion-entertainment.biz/index.php

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Gregor 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 13:55:03
#6 ]
Regular Member
Joined: 12-Sep-2011
Posts: 173
From: Unknown

@tonyw

Quote:
You are assuming that AmigaKit scan the forums regularly, looking for queries?


No, but as I already told, they were logged in a few days ago and still did not answer a word.

Quote:
I am sure they are quite busy enough without spending hours looking for more work. You can contact them by email, telephone or the ticket method.


In that case, they should 'hire' someone to take care of the customer service. A company which refuses to communicate with customers will soon loose them totally. They have already missed e.g. customers being ready buy a X5000 but not getting any answer from them (I know personally such Amigist who then decided to buy his X5000 from another, more responsive dealer, though with higher price). Can they really afford that...?

The other alternative would be that they drop totally resale and concetrate only to what they consider to be more important to them. Resale would then be done only by dealers really dedicated to it. That would be fearest also for the dealers as they had not to rival with AmigaKit's unbeatable prices for A-Eon's products .

As said, I also contacted them via email (contact form) and they did not answer either. The tickets are only for aftersale support! I have earlier tried to use them in an unorthodox way and got scolding from them...

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sTix 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 14:59:59
#7 ]
Regular Member
Joined: 22-Oct-2003
Posts: 114
From: Lund, Sweden

@Gregor

They don't seem to answer mails very often either.

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kolla 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 15:24:37
#8 ]
Super Member
Joined: 21-Aug-2003
Posts: 1485
From: Trondheim, Norway

@Gregor

If you like, I can post something “outrageous” on forum.amiga.org to attract their attention :)

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B5D6A1D019D5D45BCC56F4782AC220D8B3E2A6CC

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bison 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 16:08:51
#9 ]
Super Member
Joined: 18-Dec-2007
Posts: 1603
From: N-Space

@Gregor

You could try Amiga on the Lake. According to their website they have world-wide shipping.

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arthoropod 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 21:41:58
#10 ]
Member
Joined: 14-Feb-2018
Posts: 70
From: Gotham

@bison

Quote:
@Gregor

You could try Amiga on the Lake. According to their website they have world-wide shipping.


I'd second that idea, Aaron is pretty good about support.

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OlafS25 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 27-Jun-2020 22:06:25
#11 ]
Elite Member
Joined: 12-May-2010
Posts: 5752
From: Unknown

@Gregor

I have pm you the email

I got answer there

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Gregor 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 28-Jun-2020 10:11:50
#12 ]
Regular Member
Joined: 12-Sep-2011
Posts: 173
From: Unknown

I got finally answer to my PM from AmigaKit . Thank you!

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NutsAboutAmiga 
Re: AmigaKit: WHY DON'T YOU ANSWER MESSAGES?
Posted on 28-Jun-2020 10:23:34
#13 ]
Elite Member
Joined: 9-Jun-2004
Posts: 11357
From: Norway

@Gregor

I sending message to AmigaKit using bottle post thrown into the sea for ages, I wonder way I do not get any reply’s.

Last edited by NutsAboutAmiga on 28-Jun-2020 at 10:24 AM.

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