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hardware OS4   hardware OS4 : AmigaOne XE repair service
   posted by GuruMeditation on 28-Jan-2005 19:06:48 (14441 reads)
We are happy to offer an AmigaOne XE repair service for boards with non-functioning USB & DMA/Ethernet.

Before contacting us, please consider the following:

ANY WORK UNDERTAKEN WILL INVALIDATE YOUR WARRANTY AND WILL BE AT YOUR OWN RISK
WE CANNOT OFFER ANY WARRANTY OR EXTEND AN EXISTING WARRANTY


If you still wish the work to be carried out and you understand that it will be at your risk, then please contact us via email.

Once we have received your request, we shall reply with a booking number. You will then be contacted with a request for you to send us your board. When sending the board, please package it carefully, preferably using the original packaging.

Remember to use anti-static precautions when handling your board. Please use an anti-static bag to put the board in. It is also recommended that heavy heatsink/fan combinations are securely wrapped to avoid movement during transit.

It is always wise to insure your parcel.

If you purchased your board directly from Guru Meditation, only payment for the shipping costs are required.
If you did not buy your board from Guru Meditation, the repair work will cost 30 Euros + Shipping.

The repair work will be carried out by professionals.
Turnaround time is approximately 2 weeks from the day that you send us your board.

DO NOT SEND YOUR BOARD WITHOUT HAVING RECEIVED YOUR BOOKING NUMBER.

In tandem with this, we also have a special offer on the Swiftech heatsink. Buy it at the same time and we'll install it for you at no extra cost.

www.gurumeditation.se.
    

STORYID: 2055
Related Links
· More about hardware OS4
· News by GuruMeditation


Most read story about hardware OS4
20 Answers with Alan Redhouse of Eyetech

Last news about hardware OS4
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PosterThread
gunne 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 11:39:02
#41 ]
Member
Joined: 26-Sep-2003
Posts: 43
From: Sweden

Hi folks

Seems like to be a kind of nervous discussions around or ?

As for GGS-Data, and I also know Vesalia in Germany, we have both spoked with Alan Redhouse and Eyetech about this matter, regarding this discussed fix.

Alan Redhouse informed he will put together and send out information to all resellers regarding this matter. And he will then also follow up with a message here on amigaworld.net.

I posted his message on the A1 Norden mailinglist as people asked. I do not want to repost his message on a public board like this one.

However, we want to do this 'fix' in cooperation with him and Eyetech, and the manufacturer of the board. Thats normal, as we as a reseller of course want to cooperate with our suppliers of products, in the same manner as we do with all other suppliers we have.

And we then also want to know from him and the manufacturer, that the fix have been tested, and whats the benefit for the user is in doing it.

All the best !

Gunne

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Anonymous 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 11:43:57
# ]



>As for GGS-Data, and I also know Vesalia in Germany, we have both spoked with
Alan Redhouse and Eyetech about this matter, regarding this discussed fix.
Yeah, thanks a lot for the info, now i know my dealer is involved

 
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Coder 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 12:19:05
#43 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@gunne

Quote:
I posted his message on the A1 Norden mailinglist as people asked. I do not want to repost his message on a public board like this one.


How about putting it here in the closed A1 list?

Quote:
And he will then also follow up with a message here on amigaworld.net.


Hmmm.

Coder

Last edited by Coder on 29-Jan-2005 at 12:27 PM.


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Coder 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 12:25:23
#44 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@amigacooke

Quote:
Sorry to sound negative, but it makes you nervous of investing in new Amiga hardware until some brave soul/sap has already bought it and confirmed it's OK.


That's the whole point. Newbies will find it difficult to justify a purchase.

Coder


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mbilla 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 12:25:30
#45 ]
Super Member
Joined: 25-May-2003
Posts: 1369
From: EU

@gunne

Thx for the info. But I still find it strange that Amiga sellers/dealers have to clarify on this and not Eyetech.
Eyetech should have long ago publish a message like this, even if the fix hadn't been tested yet. Later when the fix is available, an accurate message from Eyetech would be OK.
But this silence is going to eat nerves


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The_Editor 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 12:58:23
#46 ]
Elite Member
Joined: 7-Mar-2003
Posts: 7629
From: 192.168.0.02 ..Pederburgh .. Iceni

I doubt Alan will EVER post any info on the closed A1 forum after the blatent abusal of that forums confidential status.

Special thanks for that scenario goes to the &^*%&&% who leaked that info..


Thankyou Mr %^&&*^%& !!

EDIT: Expletives removed.

Last edited by L8-X on 29-Jan-2005 at 01:56 PM.


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MikeB 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 13:53:41
#47 ]
Elite Member
Joined: 3-Mar-2003
Posts: 6487
From: Europe

@ Guru Meditation

Great customer support!

Hopefully Eyetech, Mai Logic and the other official AmigaOne dealers will soon be able to work out and follow with similar solutions.

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gunne 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 14:25:09
#48 ]
Member
Joined: 26-Sep-2003
Posts: 43
From: Sweden

Hi The_Editor

Are you behind this forum ?

Gunne

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_Steve_ 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 14:41:11
#49 ]
Team Member
Joined: 17-Oct-2002
Posts: 6806
From: UK

@gunne

A list of people behind the running of the site can be found in the about us link at the top of the screen.

Also, all staff members have their position reflected just under their name/avatar when posting.


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Excalibur 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 14:47:51
#50 ]
Regular Member
Joined: 23-Mar-2003
Posts: 118
From: Oz

@poweramiga2002

Quote:
hopefully soon over here


Have patience, AnythingAmiga is working on this. We should (hopefully) have official word soon from Eyetech. I don't know the timeframe, just that it's being worked on.

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GregS 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 15:09:42
#51 ]
Super Member
Joined: 28-Apr-2003
Posts: 1797
From: Perth Australia

@mbilla
Quote:
I don't understand the reaction of Eyetech! If they don't have the money to do the fix they should give up. POINT.


Not so hard to understand, in fact if you thionk about it they would be well advised to stay quiet untill not only they have a number of fixes for most of the problems, but are also in a position to carry them out -- I doubt if sending boards to the UK is viable for most of us.

The othert thing I find odd, these problems have been with us for a good long while now, why is their so much urgency. A little while ago it was widely stated that there were no fixes, now its pretty certian that there are fixes for some of the porblems on at least some of the boards and there is a mounting pressure to have everything done now.

OK it is everybody's right to have a gripe, but wouod it not be wiser to wait until OS4 comes out. Some of the problems on some boards may well be software related -- the pre-release is bound to have problems that will be eliminated by the official release. The real extend of HW problems is going to be a bit hard for anyone to estimate until then surely. Is the lock-up here or there HW, OS based, iprograms misbehaving, a consequence of a series of uniumportant bugs colliding with one anoiher.

Now on the two year warrenty, I am sure all round the world it is more or less the same -- failures within the first two years of purchase are the responsiblity of the retailers and behind them the manufacturers to remedy. However, in all cases reasonable time protects the manufacturer and retailers -- what is reasanobale time for a motherboard that is designed to be used with an OS that has not even been finished.

If you think abouyt the reasonvbale time to fix things can really only be insisted upn once the OS is released and all p[arties can see what they have got. If Eyetech arranges to fix things before that, well they are not really oblidged to. That is just common sense.

Quote:
It doesn't matter that the boards are earlybirds or beta-boards: as a consumer you buy something and you do have the right to get an exchange or repair, if the product doesn't work properly after 2 years!


Actually it matters very very much. Warranty issues only exist insofar as the item is fit gfor use -- a beta-board is fit for use as a beta-board, in otherwords so long as software can be run on it for testing purposes (of bothg the board design and the OS) then it is fit for use.

Warrenty in the case is in regard to particular faults in particular boards -- cracks, bad workmanship, or other damage. The design only has to correspond to the spec blueprint. Basically if you are buying a beta board you are buying from the bllueprint.

Now it is completely different for the Micro-A1-C boards, these are notr being sold as betas or earlybirds but production models of connsumer items, warrenty here means they miust be fit for consumer use, fit for the purpose for which they bought (which hoilds in both cases).

Before I started getting really huffy with Eyetech, it might be worth considering that in a strictly legal sense Eyetech has no obligation of fixing what was in the original blueprints (there is a proper term for this -- is it "schematic" at the pre-production stage?)-

If Eyetech fixes the CE and SE boards my be up to them, rather than legal obligations.

@mbilla you are either serverely misreading EU law, or reading it in isolation from legal interpretation. The formular you are using would simply grind to a holt any experiemental, or uinnovative work, nothing could change hands unless 100% perfected, warrently is always interpreted via the nature of the usuage that a product is fit for -- no one is going to tell me or a court for that matter, that a board purchased to run an OS that is not yet finished has bought anythingother than a beta board.

Leave the legalisms aside, and Eyetech clearly has every interest in fixing these problems, especially if it wants to maximise sales of the consumer boards. I'll change my tune on this if after the release of OS4 nothing is done to rememdy these problems in a reasonable manner (and that may be that the costs of the fixes are what we have to pay or Eyetech supplies them).

If I were eyetech and was being bothered at this stage with people jumping up and down (and elsewhere libelling them like crazy) with what they have to swing together for the Consumer boards and marketing of them -- the temptation may well be then let them have only what they are legally deservimng (that is a big fat zero).


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Anonymous 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 15:30:59
# ]



Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.



Point, Sweden is in the EU, and so is this service, so EU citizens can now get their boards repaired.

 
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Coder 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 15:44:22
#53 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@DaveP

Quote:
Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.


#### happens. We could start a separate thread?

Coder


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Troels 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 15:47:26
#54 ]
Elite Member
Joined: 8-Mar-2003
Posts: 2004
From: Unknown

Great service from Guru, since Eyetech stays silent


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mbilla 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 16:00:21
#55 ]
Super Member
Joined: 25-May-2003
Posts: 1369
From: EU

@DaveP

Quote:
Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.


The story of Gurumeditation, Gunne and Mr. Hardware (USA) is still positive.
Though I still would like to have some comments or official statement from Alan (Eyetech)


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Coder 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 16:07:51
#56 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@Troels/mbilla

Your correct. GuruMeditation is giving some superb service. No charge for the fix if you bought the boards there and also before with the free SIL cards. Like I said before, KUDOS!

Coder


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DrBombcrater 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 17:04:23
#57 ]
Super Member
Joined: 6-Feb-2004
Posts: 1382
From: UK

@DaveP

Quote:
Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.

That's because, despite this one bit of fairly good news, the situation still sucks like the thick end of a jet engine. Let me briefly point out my own situation, for those who are rather arrogantly proclaiming that anyone compaining is a whiner.

I have an expensive, irreplaceable motherboard here. It was advertised by Eyetech as having 4 PCI slots, ATA-133 capability, ethernet and USB. At no time did Eyetech ever warn that the product might contain serious defects, so I fully expected nothing but minor teething problems with it -- firmware issues and the like. But look at the reality of those features I just listed.

4 PCI Slots : One of them is broken, and two are filled with cards to 'fix' problems. That leaves just 1/4 of the expansion space promoted in Eyetech's ads.

ATA-133: DMA mode is unusable, requiring the puchase of an ATA-133 card and the sacrifice of a PCI slot. No other fix apparently possible.

Ethernet: Unstable, dies during any large data transfer attempts and can interfere with the ATA-133 card causing read/write errors. No known fix.

USB: Some devices not detected if in place at power-up, others not detected when removed. Mass storage devices cause the system to lock up, hard. Fitting a PCI USB card cures the detection problems, but not the lock-ups. No known fix for those.

I hope you can all understand why I'm unhappy about this state of affairs, and why Eyetech's complete failure to do anything about this list of problems makes me even more unhappy. Other than the DMA issue, they have not even acknowledged that any of these problems exist on the A1-SE (which is what I have).

I know people get sick of hearing about this, and constant negative posts are no fun at all. But screaming, yelling and complaining seems to be the one very slim hope of getting a reaction out of Eyetech, even if it's just an admission that the boards are borked and they don't know how to fix them.

And I've a small request to anyone who is really tired of reading about this: don't complain to me. Send a polite e-mail to Eyetech asking them to help out the people who paid them good money for the first AmigaOne. That might prod them into action, and the sooner that happens the sooner this all goes away.

(rant over. I promise, no more of them for at least a week )


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jiyong 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 17:17:49
#58 ]
Cult Member
Joined: 25-Oct-2003
Posts: 594
From: Lelystad, The Netherlands

Do all XE's need the USB fix? There was this "rumour" that the last batch of XE's have the USB fix. I think mine was from the last batch and no problems with USB so far.

Don't fix, if it ain't broken.

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Anonymous 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 17:29:35
# ]



I'll let my dealer check if my USB is broken too and get it repaired.
Anyway this is really good news and i thank GURU for sharing the info and
placing a repair possibility.

 
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amigacooke 
Re: AmigaOne XE repair service
Posted on 29-Jan-2005 18:22:07
#60 ]
Regular Member
Joined: 14-Mar-2003
Posts: 206
From: Londinium

Fancy a thread about the repair of faults to a motherboard getting sidetracked into talking about the manufacturer. Whatever next?


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