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hardware OS4   hardware OS4 : Official A1 repair centre in France
   posted by Anonymous on 21-Feb-2005 13:24:46 (12745 reads)
Eyetech, Amont Informatique (France) and RELEC Software & Hardware Amiga (Switzerland) are delighted to announce that an agreement has been reached with AMIGA CENTER (France), who is now an official maintenance and repair centre for the AmigaOne.

This includes the hardware fixes for UDMA and USB on the XE "Earlybird" systems. Read more for the full announcement.


AMIGA CENTER have long been known for their technical knowhow in electronics, and most particularly for their competence with the "Classic" Amigas. They are an excellent choice to carry out the same work for the new AmigaOnes.

AmigaOne XE owners who decide to have this fix carried out can therefore now contact AmigaCenter for an estimate. Please don't send your motherboard without first contacting them!

Of course, it is possible to avoid implementing the hardware fix if you use an IDE-UDMA PCI card based on the Silicon Image 0680 chip. PCI-based USB adapters can also be used, a number having already been tested with the XE by developers before and during the "Earlybird" phase.

Amont Informatique, RELEC and Eyetech see this new partnership as reinforcing the infrastructure that is progressively being set up around the AmigaOne, which we feel is a worthy successor to the "Classic" 68k amigas. It is particularly heartening to see someone of the calibre of AmigaCenter, whom some of you may remember as Serele, still active in the Amiga community.

Earlybird owners everywhere, we know that, like us, you are only too aware of the amount of effort required to achieve a fully stable and bug-free machine, with performance in line with customer expectations. We are continually researching ways and means to achieve and improve on our objectives. However, this requires spending a lot of time and work. Most of you understood this from the very beginning, and we take the opportunity here to thank everyone who has involved and helped out in one way or another. Those who decided to participate in this adventure are pioneers, whether you bought a full configuration or just a motherboard, by buying hardware clearly labelled as "for developers only", with all the advantages and - above all - disadvantages this entails. In fact, we all owe you more than thanks, we also owe you our profound respect !
    

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PosterThread
Bobsonsirjonny 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:14:03
#61 ]
Elite Member
Joined: 28-Jul-2003
Posts: 2880
From: Unknown

@ takemehomegrandma

I was only stating the advice Eyetech gave me. As a result I did not buy an A1. I am not apologising for anyone. If you read my other post you will see that I am concerned by the lack of communication and miss information. My point: There is too much miss-information about, which is a very very bad thing. People want facts. The problem is when one thing is said, and another is printed. I was lucky as I got my information from the horse's mouth.

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Coder 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:24:59
#62 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@DaveP

Quote:
Man someone give me some uppers.


On drugs are we?

Coder


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Coder 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:28:05
#63 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@Bobsonsirjonny

Quote:
I was lucky as I got my information from the horse's mouth.


Mr. Ed? I thought he only talked to Wilbur?

Coder


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Anonymous 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:28:32
# ]



@Coder

I need to be after reading that. Im so depressed now I make Eeyore the Donkey look like Timmy Mallett on speed.

Cos of course, if Mai stop producing northbridges I'd need to be a rocket scientist to figure out that any new boards need to be based on a different northbridge and that the world would not actually end.

But cos Im not a rocket scientist, Ive got to wallow in my depression.

Dave.

 
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Coder 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:32:17
#65 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@DaveP

I see a job for Happy Biscuit. Develop Amiga OS4 boards.

Coder


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Anonymous 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:50:35
# ]



Coder

One slip up and Id be extracting sixty knives from my spine, no thanks

 
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Coder 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 15:59:20
#67 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@DaveP

Quote:
One slip up and Id be extracting sixty knives from my spine, no thanks


Yeah that is very likely to happen.

Coder


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Interesting 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 21:19:33
#68 ]
Super Member
Joined: 29-Mar-2004
Posts: 1812
From: a place & time long long ago, when things mattered.

@Wiffy
Quote:
One slip up and Id be extracting sixty knives from my spine, no thanks


ahhh, your up to the job Wiffy !

don't hide now....




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anythingamiga 
Re: Official A1 repair centre in France
Posted on 22-Feb-2005 23:17:16
#69 ]
Member
Joined: 2-Aug-2003
Posts: 49
From: Australia

Quote:

Poster: anarchic_teapot Date: 22-Feb-2005 21:24:59

Quote:
All the repair shops in Europe don't do me any good in the middle of the USA.

AFAIK, the US dealers also have this information, so I would hope they'd be getting together to organise something similar for you downtrodden colonials
The same would apply to Oz and NZ.



Yes we do have repair centres currently being set up in both Australia and New Zealand, it's a bit more of a logistical nightmare for me seeing as I service OZ, NZ and SE Asia, with boards scattered all over Aust, NZ, Hong Kong, Japan and the South Pacific.
An announcement will be made here and on our own AmigaOne owners mailing lists shortly.

Regards
Doug Moir
AnythingAmiga

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Bodie 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 6:59:03
#70 ]
Super Member
Joined: 9-Jan-2003
Posts: 1438
From: Azjol-Nerub

Quote:
PCI-based USB adapters can also be used, a number having already been tested with the XE by developers before and during the "Earlybird" phase.


I wonder if that will eventually include usb2.0 adapters? I would love to get one.

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redrumloa 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 13:11:36
#71 ]
Cult Member
Joined: 7-Feb-2005
Posts: 562
From: Unknown

Quote:
We might consider ripping off the French state, bankrupting a few companies and sticking the OS 4 developers with sizeable unpaid invoices but we'd rather do business in a honest manner without handing out free bees using other people's money.


Warranty repairs of blatantly faulty hardware is freebies using other people's money

I cannot believe the replies of a few people in here.


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Anonymous 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 13:57:17
# ]



@Takemehomegrandma
Quote:

1) The AmigaOne XE has never been sold as a "beta" hardware

Totally untrue. I was among the first to buy a dev board, and it was made painfully clear that to do so was at your own risk, no warranty, etc etc.
Please take your agenda somewhere else.

 
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Anonymous 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 14:02:07
# ]



@Kronos
Quote:
The question is when the costumers 1st noticed his dealer about the problem. If this date was within his warranty time he is still covered, not matter how long ago that was.

I assume you mean customers. If there's one company who should be paying for the fix, it's VIA. Their hardware, their faulty (or nonexistent) documentation.

 
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Anonymous 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 14:16:46
# ]



@redrumloa

Quote:
Warranty repairs of blatantly faulty hardware is freebies using other people's money

Just as well it's not blatantly faulty, then, isn't it?

Blatant : something bad that is obvious or intentional
... and it was neither

Faulty in the sense of "not perfect" is fair enough. However, are you really trying to compare the minor IDE and USB problems (yes they are minor : many people didn't even notice them) with major fsck-ups like the Apple iBook or the MS Xbox? Fercryinoutloud, Apple's support service wouldn't even talk to me until I'd paid a damn sight more than 50 euros on an extended warranty - and that was for a problem they admitted 2 weeks later was a major manufacturing fault (and therefore warranty period limitations don't apply). We are talking serious shark here. They look good in comparison to Microsoft ("Linux is the new communism" and "Most of the music on iPods is stolen") Inc.

Oops
[/rant]

 
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Anonymous 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 14:36:17
# ]



@ anarchic_teapot

Quote:
Totally untrue. I was among the first to buy a dev board, and it was made painfully clear that to do so was at your own risk, no warranty, etc etc.




Eh, I am pretty sure you misread the "XE" for "SE" here!

You must have, since the XE was sold as an end-user board, with no HW risc and a full 2 year warranty to EU customers. These are undisputable facts and there is no "agenda" to it.

 
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Anonymous 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 14:44:16
# ]



@ anarchic_teapot

Quote:
I assume you mean customers. If there's one company who should be paying for the fix, it's VIA. Their hardware, their faulty (or nonexistent) documentation.


MAI/VIA/themotherboarddesigner/whoever is something for *Eyetech* to deal with. It is *Eyetech* that has the AmigaOne license and markets the motherboards to this market as Amigas. No-one else sells (or even have the right to sell) these motherboards as Amigas; and certainly not VIA.

 
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JKD 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 15:37:30
#77 ]
Regular Member
Joined: 17-Aug-2003
Posts: 207
From: South of Heaven

@redrum

Indeed....I reported that post as abuse. Trolling and flamebait if I ever saw it!

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redrumloa 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 17:16:20
#78 ]
Cult Member
Joined: 7-Feb-2005
Posts: 562
From: Unknown

@anarchic_teapot

Quote:
Just as well it's not blatantly faulty, then, isn't it?
Blatant : something bad that is obvious or intentional
... and it was neither


I don't think Eyetech struck a deal with MAI with the intention of defrauding it's customers. However fast forward to today, ignoring alot of what happened inbetween. Let's just focus on Feb 23, 2005. We have Eyetech announcing an official repair center for faults found on their product, but it will cost the customer to make the repair which according to you, will still void their warranty. While some customers are willing to accept their continual costs as a chairty contribution, not all customers do.

What annoys me is how this is all playing out. This is how it should work, as it does in ANY other market.

1) Customer finds fault, consults other users(in this case online) and finds it is a known fault.
2) Customer verifies warranty date and contacts dealer. Buyer only pays postage one way and no other costs.
3) Dealer expedites warranty fix or replacment. Dealer interacts with supplier.
4) Supplier is responsible for dealing with manufacturer to resolve all issues with defects.
5) Manufacturer is responsible for dealing with chip vendors concerning any potential flaws in their chips.

The customer should never have to worry what is going on with the supplier or manufacturer, there's a chain of responsibity here. There is a reason why there are middlemen making money selling a product. To be brutally honest what is happening is just plain unethical and why sadly I think the Amiga market will remain doomed to a handfull of nostalgic old school users. If this was any other market, there would be a class action lawsuit.


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mlehto 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 19:53:38
#79 ]
Super Member
Joined: 4-Dec-2004
Posts: 1006
From: Unknown

Why people, who don't own device, will complain most ?? Don't understand it.

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deakmann 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 20:14:54
#80 ]
Regular Member
Joined: 20-Mar-2003
Posts: 360
From: Unknown

Hi,

I`m glad this repair service is now available and don`t mind paying for the
repair, just a shame no ones doing it in the UK yet.

However it is a fact that the Articia S has one big shortcoming (some call it
a bug others a design omission), it dosen`t feature coherency, which in the
words of Ross Vumbaca (who supplied the linux kernel with the A1) means Linux
needs a nasty hack in the kernel to work reliably with DMA (this is a
completely different issue to the VIA problem which is one of the hardware
fixes available).

I`m told that the lack of coherency isn`t a problem for OS4, is this because
OS4 works completely differently? or because it has a nasty hack of it`s own?

Anyway, in summary I don`t regret buying my A1, but Eyetech have been painfully
slow in releasing reliable information on what the boards problems were.

I remember pulling my hair out for weeks back in June /July 2003 because my
HD kept getting corrupted, until I found out about the DMA issue. Eyetech
undoubtebly new about this issue at this time but yet the instructions they
sent to me with the board said nothing about using the ide=nodma command.

I suspect the reason they didn`t mention it was because they knew damm well
it would hit sales.

I hope this comes accross as reasonably balanced , don`t kid yourself your
A1 is perfect , it`s not, but at the same time everyone knew they were buying
beta hardware, it`s just a shame Eyetech were so slow to acknoledge that there
were problems and take nearly 2 years to find solutions.

I won`t be buying another A1 to the Articia fetures coherency like every other
modern computer.

Andy

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