Hi folks

Seems like to be a kind of nervous discussions around or ?

As for GGS-Data, and I also know Vesalia in Germany, we have both spoked with Alan Redhouse and Eyetech about this matter, regarding this discussed fix.

Alan Redhouse informed he will put together and send out information to all resellers regarding this matter. And he will then also follow up with a message here on amigaworld.net.

I posted his message on the A1 Norden mailinglist as people asked. I do not want to repost his message on a public board like this one.

However, we want to do this 'fix' in cooperation with him and Eyetech, and the manufacturer of the board. Thats normal, as we as a reseller of course want to cooperate with our suppliers of products, in the same manner as we do with all other suppliers we have.

And we then also want to know from him and the manufacturer, that the fix have been tested, and whats the benefit for the user is in doing it.

All the best !

Gunne

>As for GGS-Data, and I also know Vesalia in Germany, we have both spoked with
Alan Redhouse and Eyetech about this matter, regarding this discussed fix.
Yeah, thanks a lot for the info, now i know my dealer is involved

@gunne

Quote:

I posted his message on the A1 Norden mailinglist as people asked. I do not want to repost his message on a public board like this one.

How about putting it here in the closed A1 list?

Quote:

And he will then also follow up with a message here on amigaworld.net.

Hmmm.

Coder

Last edited by Coder on 29-Jan-2005 at 12:27 PM.

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Sorry to sound negative, but it makes you nervous of investing in new Amiga hardware until some brave soul/sap has already bought it and confirmed it's OK.

That's the whole point. Newbies will find it difficult to justify a purchase.

Coder

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@gunne

Thx for the info. But I still find it strange that Amiga sellers/dealers have to clarify on this and not Eyetech.
Eyetech should have long ago publish a message like this, even if the fix hadn't been tested yet. Later when the fix is available, an accurate message from Eyetech would be OK.
But this silence is going to eat nerves

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I doubt Alan will EVER post any info on the closed A1 forum after the blatent abusal of that forums confidential status.

Special thanks for that scenario goes to the &^*%&&% who leaked that info..


Thankyou Mr %^&&*^%& !!

EDIT: Expletives removed.

Last edited by L8-X on 29-Jan-2005 at 01:56 PM.

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@ Guru Meditation

Great customer support!

Hopefully Eyetech, Mai Logic and the other official AmigaOne dealers will soon be able to work out and follow with similar solutions.

Hi The_Editor

Are you behind this forum ?

Gunne

@gunne

A list of people behind the running of the site can be found in the about us link at the top of the screen.

Also, all staff members have their position reflected just under their name/avatar when posting.

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@poweramiga2002

Quote:

hopefully soon over here

Have patience, AnythingAmiga is working on this. We should (hopefully) have official word soon from Eyetech. I don't know the timeframe, just that it's being worked on.

@mbilla
Quote:

I don't understand the reaction of Eyetech! If they don't have the money to do the fix they should give up. POINT.

Not so hard to understand, in fact if you thionk about it they would be well advised to stay quiet untill not only they have a number of fixes for most of the problems, but are also in a position to carry them out -- I doubt if sending boards to the UK is viable for most of us.

The othert thing I find odd, these problems have been with us for a good long while now, why is their so much urgency. A little while ago it was widely stated that there were no fixes, now its pretty certian that there are fixes for some of the porblems on at least some of the boards and there is a mounting pressure to have everything done now.

OK it is everybody's right to have a gripe, but wouod it not be wiser to wait until OS4 comes out. Some of the problems on some boards may well be software related -- the pre-release is bound to have problems that will be eliminated by the official release. The real extend of HW problems is going to be a bit hard for anyone to estimate until then surely. Is the lock-up here or there HW, OS based, iprograms misbehaving, a consequence of a series of uniumportant bugs colliding with one anoiher.

Now on the two year warrenty, I am sure all round the world it is more or less the same -- failures within the first two years of purchase are the responsiblity of the retailers and behind them the manufacturers to remedy. However, in all cases reasonable time protects the manufacturer and retailers -- what is reasanobale time for a motherboard that is designed to be used with an OS that has not even been finished.

If you think abouyt the reasonvbale time to fix things can really only be insisted upn once the OS is released and all p[arties can see what they have got. If Eyetech arranges to fix things before that, well they are not really oblidged to. That is just common sense.

Quote:

It doesn't matter that the boards are earlybirds or beta-boards: as a consumer you buy something and you do have the right to get an exchange or repair, if the product doesn't work properly after 2 years!

Actually it matters very very much. Warranty issues only exist insofar as the item is fit gfor use -- a beta-board is fit for use as a beta-board, in otherwords so long as software can be run on it for testing purposes (of bothg the board design and the OS) then it is fit for use.

Warrenty in the case is in regard to particular faults in particular boards -- cracks, bad workmanship, or other damage. The design only has to correspond to the spec blueprint. Basically if you are buying a beta board you are buying from the bllueprint.

Now it is completely different for the Micro-A1-C boards, these are notr being sold as betas or earlybirds but production models of connsumer items, warrenty here means they miust be fit for consumer use, fit for the purpose for which they bought (which hoilds in both cases).

Before I started getting really huffy with Eyetech, it might be worth considering that in a strictly legal sense Eyetech has no obligation of fixing what was in the original blueprints (there is a proper term for this -- is it "schematic" at the pre-production stage?)-

If Eyetech fixes the CE and SE boards my be up to them, rather than legal obligations.

@mbilla you are either serverely misreading EU law, or reading it in isolation from legal interpretation. The formular you are using would simply grind to a holt any experiemental, or uinnovative work, nothing could change hands unless 100% perfected, warrently is always interpreted via the nature of the usuage that a product is fit for -- no one is going to tell me or a court for that matter, that a board purchased to run an OS that is not yet finished has bought anythingother than a beta board.

Leave the legalisms aside, and Eyetech clearly has every interest in fixing these problems, especially if it wants to maximise sales of the consumer boards. I'll change my tune on this if after the release of OS4 nothing is done to rememdy these problems in a reasonable manner (and that may be that the costs of the fixes are what we have to pay or Eyetech supplies them).

If I were eyetech and was being bothered at this stage with people jumping up and down (and elsewhere libelling them like crazy) with what they have to swing together for the Consumer boards and marketing of them -- the temptation may well be then let them have only what they are legally deservimng (that is a big fat zero).

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Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.



Point, Sweden is in the EU, and so is this service, so EU citizens can now get their boards repaired.

@DaveP

Quote:

Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.

#### happens. We could start a separate thread?

Coder

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Great service from Guru, since Eyetech stays silent

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@DaveP

Quote:

Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.

The story of Gurumeditation, Gunne and Mr. Hardware (USA) is still positive.
Though I still would like to have some comments or official statement from Alan (Eyetech)

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@Troels/mbilla

Your correct. GuruMeditation is giving some superb service. No charge for the fix if you bought the boards there and also before with the free SIL cards. Like I said before, KUDOS!

Coder

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@DaveP

Quote:

Funny how people can turn even a positive news story like this into a side tracked discussion trashing eyetech.

That's because, despite this one bit of fairly good news, the situation still sucks like the thick end of a jet engine. Let me briefly point out my own situation, for those who are rather arrogantly proclaiming that anyone compaining is a whiner.

I have an expensive, irreplaceable motherboard here. It was advertised by Eyetech as having 4 PCI slots, ATA-133 capability, ethernet and USB. At no time did Eyetech ever warn that the product might contain serious defects, so I fully expected nothing but minor teething problems with it -- firmware issues and the like. But look at the reality of those features I just listed.

4 PCI Slots : One of them is broken, and two are filled with cards to 'fix' problems. That leaves just 1/4 of the expansion space promoted in Eyetech's ads.

ATA-133: DMA mode is unusable, requiring the puchase of an ATA-133 card and the sacrifice of a PCI slot. No other fix apparently possible.

Ethernet: Unstable, dies during any large data transfer attempts and can interfere with the ATA-133 card causing read/write errors. No known fix.

USB: Some devices not detected if in place at power-up, others not detected when removed. Mass storage devices cause the system to lock up, hard. Fitting a PCI USB card cures the detection problems, but not the lock-ups. No known fix for those.

I hope you can all understand why I'm unhappy about this state of affairs, and why Eyetech's complete failure to do anything about this list of problems makes me even more unhappy. Other than the DMA issue, they have not even acknowledged that any of these problems exist on the A1-SE (which is what I have).

I know people get sick of hearing about this, and constant negative posts are no fun at all. But screaming, yelling and complaining seems to be the one very slim hope of getting a reaction out of Eyetech, even if it's just an admission that the boards are borked and they don't know how to fix them.

And I've a small request to anyone who is really tired of reading about this: don't complain to me. Send a polite e-mail to Eyetech asking them to help out the people who paid them good money for the first AmigaOne. That might prod them into action, and the sooner that happens the sooner this all goes away.

(rant over. I promise, no more of them for at least a week )

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Do all XE's need the USB fix? There was this "rumour" that the last batch of XE's have the USB fix. I think mine was from the last batch and no problems with USB so far.

Don't fix, if it ain't broken.

I'll let my dealer check if my USB is broken too and get it repaired.
Anyway this is really good news and i thank GURU for sharing the info and
placing a repair possibility.

Fancy a thread about the repair of faults to a motherboard getting sidetracked into talking about the manufacturer. Whatever next?

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Time to give up now I think