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Internet News   Internet News : AmigaForever.com: New Contact, Support and Registration Forms
   posted by mcb on 14-Jul-2008 1:13:08 (3727 reads)
New contact, support and registration forms are online at amigaforever.com.

We would like to remind all Amiga Forever customers that several updates have been published since the original release of Amiga Forever 2008. These solve all reported issues, including a slowdown with some display cards and drivers. Select Tools/Check for Updates in the Amiga Forever player to see if you have the latest version.


At the same time, we would like to note that due to the increasing activity of spam-submitting robots, which were causing hundreds of posts per day, the forms now employ a captcha confirmation. This replaces the previous filter introduced on June 18, which regretfully also may have blocked a few legitimate mails. If you submitted a message on or after June 18, and have not yet received a reply, please resubmit it. We apologize for the inconvenience.

Your Amiga Forever Team
    

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amigang 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 14-Jul-2008 9:44:40
#1 ]
Super Member
Joined: 12-Jan-2005
Posts: 1456
From: Cheshire, England

Thanks for the update and continued support on this excellent program, however I did order the Premium Version but never got my Physical copy and tried to send an email about it twice with no reply, im not to fuss about it, as I do have most of the videos from my AmigaForever6 copy but i would of liked to seen them in DVD quality. Any way thanks for a great program.


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Darth_X 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 14-Jul-2008 16:33:03
#2 ]
Elite Member
Joined: 1-Jun-2003
Posts: 2997
From: Vancouver Island, Canada

WooHoo..I just got the AF2008 package today!

Last edited by Darth_X on 24-Jul-2008 at 10:43 PM.


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Foody 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 14-Jul-2008 16:43:38
#3 ]
Super Member
Joined: 3-Sep-2003
Posts: 1467
From: Canada

Me too!!






































Nah, I really didn't But since two people already have the same problem I felt like adding mud to teach them a lesson

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Deaths_Head 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 14-Jul-2008 18:31:34
#4 ]
Member
Joined: 15-Apr-2005
Posts: 63
From: Unknown

Yeah, me too getting a bit worried, i ordered premium edition on 1st of june.
Still no dvds and cloanto have not answered any of my message's.


but share it acknowledged me, sent me a new download link on the 05/07/2008.... but STILL no DVD's.

Hope nothing dodgy's going on.

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Foody 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 14-Jul-2008 22:32:18
#5 ]
Super Member
Joined: 3-Sep-2003
Posts: 1467
From: Canada

So what you guys recommend then is I buy a DVD from them and join the same frustration as you guys are going through?

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Deaths_Head 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 14-Jul-2008 23:46:52
#6 ]
Member
Joined: 15-Apr-2005
Posts: 63
From: Unknown

Hahaha. I'm thinking you are finding this entertaining.

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Foody 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 1:35:07
#7 ]
Super Member
Joined: 3-Sep-2003
Posts: 1467
From: Canada

Totally

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TrevorDick 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 12:50:26
#8 ]
Elite Member
Joined: 30-Dec-2004
Posts: 2663
From: Wellington

I received the Amiga Forever 2008 Premium Edition with DVD's about 2 weeks ago.

TrevorDick


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Zorro 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 15:04:12
#9 ]
Super Member
Joined: 30-Apr-2003
Posts: 1081
From: Italy

I received mine some days ago...


PS - After the update, Amiga Forever 2008 rocks !


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-------------------------------
AmigaOS, the last hope...

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Foody 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 18:34:37
#10 ]
Super Member
Joined: 3-Sep-2003
Posts: 1467
From: Canada

What are you guys doing!? You ruining it for me!!!

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adrianebrown 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 18:55:46
#11 ]
Regular Member
Joined: 28-Nov-2004
Posts: 154
From: Aberdeen, Scotland

Hi All,

I've sent numerous emails directly to email addresses I have and also via the support page, still no response.

I've been awaiting my copy also since the release date.

I hope someone from the company is reading this..and can explain why some of us still haven't received our orders.

it is an excellent product..

Adrian


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Ade
--
A1200 PPC, Powered by AmigaOS 3.1.4

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Deaths_Head 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 21:22:16
#12 ]
Member
Joined: 15-Apr-2005
Posts: 63
From: Unknown

I'm in the same boat starting to regret my purchase should have gotten the value edition.
Still got no reply from cloanto not sure whats going on with share-it now either.
i'm not happy

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amigang 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 15-Jul-2008 22:53:07
#13 ]
Super Member
Joined: 12-Jan-2005
Posts: 1456
From: Cheshire, England

Well I got a reply from Avangate Support (the people who processed the order) saying

"The only product corresponding to order ref. no. -------------- is the DOWNLOADABLE version of Amiga Forever 2008 Premium Edition. This order's information does not include any physical storage device containing the software."

wich is a little odd as the Premium edition is meat to be the physical CD/DVD version and the download is just an extra bonus so you don't have to wait. I hope cloanto can give me answer about whats going on.


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Deaths_Head 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 16-Jul-2008 0:41:02
#14 ]
Member
Joined: 15-Apr-2005
Posts: 63
From: Unknown

Well good luck in getting an answer from cloanto as they have not bothered their ae*se in replying to any of my email's and frankly my patience is rapidly failing as forty odd quid is a bit of money to throw down the drain nowadays.

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adrianebrown 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 18-Jul-2008 18:34:59
#15 ]
Regular Member
Joined: 28-Nov-2004
Posts: 154
From: Aberdeen, Scotland

Hi,

my physical copy arrive in the post today, although no sign of any emails or apologies from anyone regarding why it is so long over due.

SK


_________________
Ade
--
A1200 PPC, Powered by AmigaOS 3.1.4

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ShadesOfGrey 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 18-Jul-2008 19:32:50
#16 ]
Regular Member
Joined: 25-Mar-2003
Posts: 290
From: Unknown

The same is true of purchases made via share*it! However, the order form specifies the Premium Edition Upgrade is a "physical" "Delivery" not "electronic". I have correspondence pending with both Cloanto and share*it! concerning this error(???).

Updates to follow.

Last edited by ShadesOfGrey on 18-Jul-2008 at 07:33 PM.


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amigang 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 19-Jul-2008 18:38:03
#17 ]
Super Member
Joined: 12-Jan-2005
Posts: 1456
From: Cheshire, England

my physical copy also arrive in the post today, Happy Now!

Thanks cloanto! better late than ever!


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ShadesOfGrey 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 20-Jul-2008 17:41:59
#18 ]
Regular Member
Joined: 25-Mar-2003
Posts: 290
From: Unknown

My copy Amiga Forever 2008 arrived in yesterday's post/mail. So most of my ire has evaporated. But I'm still waiting to hear back from Cloanto/share*it! as to why the order process is so confusing, or should I say confused?


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Unless otherwise explicitly stated, this message is not meant to affirm nor deny, defend nor offend any faction within the 'Amiga' Community.

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Deaths_Head 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 20-Jul-2008 19:16:45
#19 ]
Member
Joined: 15-Apr-2005
Posts: 63
From: Unknown

yeah got mine yesterday. and yeah no explanation and no apologies regards to the lateness.
Don't think I will be purchasing directly from cloanto again customer care is none existant. Still got no replys to any of my emails.

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mcb 
Re: AmigaForever.com: New Contact, Support and Registration
Posted on 30-Jul-2008 0:38:30
#20 ]
Member
Joined: 22-May-2006
Posts: 27
From: Unknown

I replied to a few customers who posted here via private mail to see if this has been completely resolved, and also posted a similar note at amiga.org.

This deserves a public apology, so here I am. We will also be sending out a small present to customers who have been affected.

I'd also like to briefly explain the delays and what we are doing to cure this.

There was a backlog on orders for physical products in June (downloads always worked fine). In theory our goal was and is that our third-party e-commerce partners ship the physical goods within 24 hours of the order. This is what they are equipped to do better than we do. Unfortunately this is not operational yet. We are trying to see with them how to best adapt their system to provide both the instant download and the separate physical delivery. This is also the reason why some customers contacted Avangate or Share-It to inquire about their order, and were (incorrectly) told that the order had already been completed (with the download). In any case, the backlog should have been resolved several weeks ago, as we shipped some remaining products on their behalf.

We also did experience a series of email problems. This was both a server crash that prompted an upgrade, and a spam-related update (our web forms and email addresses were getting 1000+ spam mails/day) which however was overly aggressive. I believe this has now been corrected with the new reCaptcha-based forms. The email backlog is however not fully resolved. As Nicola is away (just got married!) I am going through the queue myself and will be following up personally on outstanding issues.

We are now shipping orders and answering emails normally. I expect that by August orders should ship directly by a choice of at least two different providers. This is what we are still working on.

Amiga life is not always easy and when these things happen we all feel the extra pressure. Thank you all for your patience and support.

Mike

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