Free, that's typical of the Amiga market, dealers/manufacturers always overcharging!

We should be paid for the storage space these items take up.

_________________
Time to give up now I think

Quote:

...so even though the total order comes to something like 70+ GBP, my card will only be charged the 12.95+ p&p (@25GBP)?

You will be charged as per the webshop unless an out-of-area surcharge applies (as it would in the case of the Isle of Man). (see below). Are you sure you have used the correct order code PSU-BB-DIY?

From our updated news release :

"If you do not live near a mainland city an out-of-area surcharge may apply. You can check this by logging on to www.ups.com, selecting the UK website and clicking on 'calculate time and cost'. Enter 'TS9 7AE' and 'United Kingdom' for the origin postcode/country and your own address for the destination. The weight is 14.9Kg and the value gbp11.02. Remember to add 17.5% VAT onto the price returned."

Quote:

Also, please can you confirm how the A1200 motherboard is mounted in these towers?

Please download and read the pdf documents. It is too costly and time consuming to enter into private correspondence unless the profit margin is set to cover it (which it clearly does not here).

Quote:

Last question - does the "Small order processing charge" (13GBP) still apply??

If it is calculated by the webshop then yes, otherwise no.


BTW several people have asked us to add the US and Canada to the possible desitinations. We have done but the carriage costs ARE expensive!


Alan

Hmm - OK, ta!

I've sent an e-mail to sales@... to cancel the erroneous order (that'll teach me to rush things!), and I'm d/l'ing the instructions now...

Cheers!

_________________

Quote:

Does this carriage + small order processing charge apply ? If it does then they are hardly "FREE" now are they

OK I give up!

The tower plus metalwork is free (and yes they did cost us real money)

You pay for the PSU - if we take it out then we scrap the tower - its not worth reassembling it

The small order charge (£11.06 + £1.94 to the government) is to pay someone for around 30 minutes work to enter the order, process the card, follow up if the card fails (about 20% of cases), parcel up the towers and metalwork and handle the physical labelling and despatch (plus some social security costs on that labour)

Carriage is at cost - you can verify it at UPS.com. In our experience just about every other carrier manages to smash up towers in particular very severely.

Card clearance on credit cards goes to the card merchants. We pay the 50p on debit cards.

There is no compulsion or necessity to buy the bag of bits. The bits are free - the cost is for the labour for counting, soldering, assembing and bagging them.

The more the moaning goes on the more attractive the skip route is looking.

And I just thought we were doing you guys a favour

Jeez

Alan

@Alan

I think that it's not so much complaining, as confusion about what is actually included and excluded within the offer, and how much it is actually going to cost.

You stated that we just pay for the PSU and postage, but then it includes the "small order" surcharge.

There's a bag o' bits (the accessory kit) which I'm unsure of whether I actually need or not; if I hadn't seen Treblesix's post, I would have totally overlooked them, and would have ordered a tower without any of the bits that will make it usable.

Finally, I'm more confused now that I've read the instructions - it says that I'll need to do "real" DIY on this tower (a hacksaw is listed as being necessary, for example!) - but you mention in your post that the metalwork is already done.

I appreciate that posting to fora such as this is not a line-of-business activity, and is financially unproductive, but clarity would be appreciated.
Regarding just throwing them in the skip - by all means; it's your business prerogative. Personally I appreciate being given the opportunity to get a decent (hopefully!) tower for my A1200 that is more secure and transportable than my current one...

Thanks for your time!

Last edited by Chunder on 20-May-2005 at 10:56 AM.

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Quote:

The more the moaning goes on the more attractive the skip route is looking. And I just thought we were doing you guys a favour Jeez Alan

You must know by now how some Amigans love to bite the hand that feeds. If I had an A1200 I'd be ordering and I'd be suitably grateful.

The Amiga community, because of past experience the most suspicious in IT.

_________________
Time to give up now I think

Quote:

The small order charge (£11.06 + £1.94 to the government) is to pay someone for around 30 minutes work to enter the order, process the card, follow up if the card fails (about 20% of cases), parcel up the towers and metalwork and handle the physical labelling and despatch (plus some social security costs on that labour)

Eyetech is the only company I have personally ever ordered off that do this 'small order charge'... All companies have the same ordering hassles like is mentioned, but they put it in the cost of their products i would have thought, or make a minimum order amount to cover costs.

You don't get charged by Tesco's more on top of your shopping because you use a credit/debit card, because all the goods you buy already cover this cost whether you purchase by card or not.

That's my only gripe, apart from my eZ mk4 assembled tower's PCMCIA slot has never worked.

_________________
Dark Lord Design Wicked Solutions For Damned Problems

@Eyetech

The inability of some people to read the linked news item on your web server baffles me.

Good luck getting rid of any obsolete product in the Amiga market without being criticised for something

Those who ARE eligible for this offer apparently don't want it, while those who aren't do. My A1200 is mounted in an E/Box which cost me a heck of a lot more than what people here are complaining over, so the old "grow up" and "get a life" certainly applies.



@thread

You can get the tower for the cost of shipping and handling (both of the order and the parcel), but you must pay for the PSU, read the pdf to see if you need the bag of extra bits. If you do, expect to PAY for it. Only the TOWER is free (logically enough, since this is what takes up room in Eyetechs warehouse. The bag of bits could probably be useful for a DIY conversion even without the tower kit).

This is a DIY kit, so anyone with more than 13 thumbs might do wise in thinking thrice before ordering.

Shipping only the tower without the PSU isn't worth it, because of the work involved in shipping and handling.

So if you want one, order one. If you DON'T want one, shut up.

I agree that any left-overs after this offer expires should be donated to a local user-group rather than being thrown away, though. But 100 towers isn't something any old user-group can handle, so I understand why Eyetech are trying to shift them using their regular sales channel.

_________________
This weeks pet peeve:
Using "voltage" instead of "potential", which leads to inventing new words like "amperage" instead of "current" (I, measured in A) or possible "charge" (amperehours, Ah or Coulomb, C). Sometimes I don't even know what people mean.

This is just utterly utterly absurd. The Amigan longing for a free lunch off companies just gets worse every damn year.

@wiffy

In agreement with you, credit where it's due.

_________________

Quote:

Finally, I'm more confused now that I've read the instructions - it says that I'll need to do "real" DIY on this tower (a hacksaw is listed as being necessary, for example!) - but you mention in your post that the metalwork is already done.

The prepunched/folded/formed replacement backpanel and motherboard mounting chassis metalwork is supplied. You have to remove the original PC back/motherboard panels and fit these custom A1200 ones.

However if you are confused by the instructions this kit is probably not for you. There is no support from us at these prices!

Alan

@treblesix

The small order charge IS due to "a minimum order amount to cover costs" being implemented. If you purchase more than the minimum order, you will not be charged extra. This is not at all uncommon. Having to buy things you don't need (or want) is far worse.

I suggest you read the terms of purchase under "Ordering" in the main menu. Or just take for granted that I'm telling the truth and accept the value "GBP60 excluding VAT" as the minimum order. Which I find to be quite small, considering the typical cost of Amiga equipment.

Thank you for playing. *sigh*

_________________
This weeks pet peeve:
Using "voltage" instead of "potential", which leads to inventing new words like "amperage" instead of "current" (I, measured in A) or possible "charge" (amperehours, Ah or Coulomb, C). Sometimes I don't even know what people mean.

@Alan
I just wanted to say thanks and say that as an existing Eye-Tech Tower owner I really appreciate your offer and will be taking you up on it.

I think that some people just like to moan and it best to just ignore them if they are not interested in the offer fine that just improves everyone else’s chances of getting to take up your offer.

_________________
Sam440ep 667mhz, 512MB, 120GB 2.5" HD, OS4.1FE
WinUae 3.0.0, OS 3.9, BB3, Catweasel MkIV
Amiga 1200, Blizzard 040/40 (BlizzardPPC 060/200 with SCSI removed at present), mediatorSX pci, Voodoo3, PCI network card os 3.9BB2
4MB Minimig with ARM addon boar

@Theodosius & Wiffy

Quote:

In agreement with you, credit where it's due.

AOL

this is so stupid. It's a good offer. The only thing _I_ can complain about is the speed of Eyetechs webserver. I offer my services for hosting the 50MB instructions on a server with gigabit connection to the internet...

_________________
This weeks pet peeve:
Using "voltage" instead of "potential", which leads to inventing new words like "amperage" instead of "current" (I, measured in A) or possible "charge" (amperehours, Ah or Coulomb, C). Sometimes I don't even know what people mean.

@Eyetech

gday Allen planning any holidays to down under in near future :) just chuck one in ya bag for me he he

ok good on ya Allen
and for those who are confused!!! "what the"
i just wished i was able to take part in this fantastic deal
just have to pay for power supply and shipping nothing confusing about that !!

This is really OT, even for me, what does AOL mean, Olegil?

I'd love to take up this offer.

@poweramiga

make that two

Last edited by Theodosius on 20-May-2005 at 12:15 PM.

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@Alan

While I'm not eligible for the offer and I don't need it, I'd just like to say thank you! This is a generous offer and very community minded. There certainly aren't many businesses out there (in any industry) that do this sort of thing.

Cheers!

@Theodosius

Hehe, there's one in EVERY crowd.

AOL is short for America On Line, an ISP (at least I think they were an ISP. I could be wrong) who went very far in terms of bringing the internet to people with little or no computer experience (we're talking the 90's here). Typically on the last bit of film trailers you'll see "internet keyword blablabla, AOL keyword blablabla". These are the people who need a start page when they go on the internet. They absolutely CANNOT be trusted with finding their way without a good map.

Since these people never learned much about the internet, they were notorious for spamming newsgroups and similar fora with "me too!" like responses. (we have a few AOL-imitators here, just try to ask a difficult question and you'll see at least a couple of responses of the type "sorry to hear you have problems. I can't help you but I hope someone else can" which while being polite and nice in itself is actually frowned upon by many of us "heavy users" of the internet, because when you wade through gazillions of silly messages every day, the thought of just ONE more polite little message that basically gives you NOTHING can be a bit of a bummer. However, I digress). Needless to say, this goes against the good old "netiquette"

It's funny to note that you now have two AOLs just in this thread (first you AOL'ed Wiffy on his complaint, then you AOL'ed poweramiga on his wishing to be eligible for ordering). But I'll let you off the hook because a: you're such a nice fellow and b: if enough downunderians want one maybe your local AmigaOne dealer could negotiate with Eyetech to ship a couple of them in one go.

But seriously:
They seem like nice towers, and the DIY instructions are some of the better I've seen (beat on the finishing line by the "DIY kit-car AC Cobra replica" project on diynet.com because a: they have video with step by step instructions online, and b: "Dude, it's a 427 cubic inches V8 AC Cobra. AWESOME!" )

If you want to check out THAT reference, here it is: DIYnet builds an AC Cobra 427 replica Drool in peace, mate

_________________
This weeks pet peeve:
Using "voltage" instead of "potential", which leads to inventing new words like "amperage" instead of "current" (I, measured in A) or possible "charge" (amperehours, Ah or Coulomb, C). Sometimes I don't even know what people mean.

@ olegil

Quote:

The small order charge IS due to "a minimum order amount to cover costs" being implemented. If you purchase more than the minimum order, you will not be charged extra. This is not at all uncommon. Having to buy things you don't need (or want) is far worse.

Most annoying when all you want is a mouse though!

_________________
Dark Lord Design Wicked Solutions For Damned Problems

What is it with you guys (some of you, yes Alan too) Skip the bs.
Thicken your skin, can't you sort out misunderstandings as normal people.
You could barely read1 page of this thread before unneccesary comments
where made.

I can stand reading it but it gets on my nerves that this
nagging needs to exist. Newcomers and "outsiders" that might happen
to follow threads like this immediately gets a bad feeling. Things like this
is so easy to correct.

Professionalism. Pleaaze !

Last edited by Manu on 20-May-2005 at 08:09 PM.

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AmigaOS or MorphOS on x86 would sell orders of magnitude more than the current,
hardware-intensive solutions. And they'd go faster.-- D.Haynie