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hardware OS4   hardware OS4 : Official A1 repair centre in France
   posted by Anonymous on 21-Feb-2005 13:24:46 (12757 reads)
Eyetech, Amont Informatique (France) and RELEC Software & Hardware Amiga (Switzerland) are delighted to announce that an agreement has been reached with AMIGA CENTER (France), who is now an official maintenance and repair centre for the AmigaOne.

This includes the hardware fixes for UDMA and USB on the XE "Earlybird" systems. Read more for the full announcement.


AMIGA CENTER have long been known for their technical knowhow in electronics, and most particularly for their competence with the "Classic" Amigas. They are an excellent choice to carry out the same work for the new AmigaOnes.

AmigaOne XE owners who decide to have this fix carried out can therefore now contact AmigaCenter for an estimate. Please don't send your motherboard without first contacting them!

Of course, it is possible to avoid implementing the hardware fix if you use an IDE-UDMA PCI card based on the Silicon Image 0680 chip. PCI-based USB adapters can also be used, a number having already been tested with the XE by developers before and during the "Earlybird" phase.

Amont Informatique, RELEC and Eyetech see this new partnership as reinforcing the infrastructure that is progressively being set up around the AmigaOne, which we feel is a worthy successor to the "Classic" 68k amigas. It is particularly heartening to see someone of the calibre of AmigaCenter, whom some of you may remember as Serele, still active in the Amiga community.

Earlybird owners everywhere, we know that, like us, you are only too aware of the amount of effort required to achieve a fully stable and bug-free machine, with performance in line with customer expectations. We are continually researching ways and means to achieve and improve on our objectives. However, this requires spending a lot of time and work. Most of you understood this from the very beginning, and we take the opportunity here to thank everyone who has involved and helped out in one way or another. Those who decided to participate in this adventure are pioneers, whether you bought a full configuration or just a motherboard, by buying hardware clearly labelled as "for developers only", with all the advantages and - above all - disadvantages this entails. In fact, we all owe you more than thanks, we also owe you our profound respect !
    

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PosterThread
redrumloa 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 21:08:28
#81 ]
Cult Member
Joined: 7-Feb-2005
Posts: 562
From: Unknown

Quote:
Why people, who don't own device, will complain most ?? Don't understand it.


Ever heard the term potential customer? The only reason people are here commenting one way or another, is because they have at least a passing interest in the product.

Last edited by redrumloa on 23-Feb-2005 at 09:11 PM.


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Zardoz 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 21:10:15
#82 ]
Team Member
Joined: 13-Mar-2003
Posts: 4261
From: Unknown

Simply, the lack of hw cache cocherency is not a problem with drivers that are written with that in mind and that includes all OS4 drivers. On the other hand, all Linux drivers expect hardware coherency to be a standard feature.


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mlehto 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 21:30:39
#83 ]
Super Member
Joined: 4-Dec-2004
Posts: 1006
From: Unknown

@redrumloa

Quote:
Ever heard the term potential customer? The only reason people are here commenting one way or another, is because they have at least a passing interest in the product.

Some people come up time after time with same arguments. I doubt, that they are intrested in about product.


I doubt that this thread will give any potential solution.

If you will make one or will teach someone to make business, I think that you need PM to Alan and/or MAI inc...

Product is anyway uA1 and hopefully forthcoming ArticiaP equipped A1. I think that SE/XE buyers can take care about themselves (me included).

Please searc this site, this situation is discussed couple of times before

very respectfully ...

Last edited by mlehto on 23-Feb-2005 at 09:31 PM.

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deakmann 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 21:51:23
#84 ]
Regular Member
Joined: 20-Mar-2003
Posts: 360
From: Unknown

"Simply, the lack of hw cache cocherency is not a problem with drivers that are written with that in mind and that includes all OS4 drivers. On the other hand, all Linux drivers expect hardware coherency to be a standard feature."

I guess this lets Eyetech off from the OS4 point of view, since this is what the boards were
sold to US for , but I remember some 6 months or more before the XE was actually available Alan Redhouse telling us how TurboLinux was running perfectly.

I can`t say I blame him since if people hadn`t bought A1`s back then the whole project would
have gone down the drain. Not exactly honest though was it!

With Linux being a market Eyetech said they were chasing I cannot believe they didn`t push
Mai into adding coherency before releasing the Micro boards.

I think I`m correct in saying that as the hardware stands we will never have an official Linux
kernel?

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JKD 
Re: Official A1 repair centre in France
Posted on 23-Feb-2005 23:31:17
#85 ]
Regular Member
Joined: 17-Aug-2003
Posts: 207
From: South of Heaven

I guess the wayback machine is everyone's friend here:

AmigaOneG3-SE and AmigaOne-XE Earlybird systems on sale

"We're there at last. Since the previous update to the AmigaOne section over 6 months ago the AmigaOne boards have been in the hands of our developers, and as a result of their feedback, the original firmware which we were to have e shipped with the board (by Softex) has been replaced by specially adopted PPCBoot code. That, and identifying - and fixing a small problem with the Articia northbridge chip - have resulted in us holding back shipments of the consumer version of the Amig gaOneG3-SE. That is until now!"

Note - reference to *consumer* version of an SE plus a "small problem with Articia NB"

I think the same Nov2002 article also contains first definition of Earlybird:

"This of course will not suit everybody, and if you want a switch-on-and-go AmigaOne system then this Earlybird offer is not for you. In this case we're afraid that you have a few more weeks to wait. However if it does suit you th hen don't delay - this offer is for boards and systems ordered up to and including 31st December 2002 or when OS4 becomes available, whichever comes first. Thereafter OS4 will become a separately chargeable item"

Some other sailient points from the FAQ:

"Will it run Linux?

Yes - in fact that's how the AmigaOneG3-SE hardware design was debugged. The developer editions will be shipped with Linux PPC and UAE PPC install CD's."

Also

"Developer/OS4 beta tester systems

A limited number of developer/dealer AmigaOneG3-SE boards will be available for delivery in April to those placing orders by midnight on Sunday 24th March GMT. These will be fully functional and tested boards identical to those produced in the first production runs. These developer systems will be shipped with Linux PPC and UAE PPC on CD (for you to install) and a beta version of OS4.0 will be available for download from the Hyperion website - to board purchasers - from the Hyperion website. Eyetech will not be offering any direct support for the installation of Linux PPC or UAE PPC except via our website pages. If you feel that this task may be beyond your capabilities then please do not order the developers board - it is not meant for you."

One could conclude that the major bugs discovered in the SE with linux were fixed for the XE but lets not *jump* to conclusions...we know some debugging took place, with linux and the systems were shipped with linux.

So, the SE and developer systems are the same item, fully debugged using Linux but Eyetech offer no support for linux.

The definition of Earlybird is that you get a free copy of OS4 when available and (as noted elsewhere) tehre maybe software/firmware fixes required plus it does not yet boot OS4 (due to unavailability.

There were problems with Articia (at least according to Eyetech)

This is ultimately a pointless exercise and I only spent 5 minutes on it but the above is only a fraction of what actually happened - I personally followed this blow by blow over the years as a prospective customer of the A1...please can we quit revising history.

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Anonymous 
Re: Official A1 repair centre in France
Posted on 24-Feb-2005 11:11:25
# ]



@redrumloa
Quote:
but it will cost the customer to make the repair which according to you, will still void their warranty


Oops, exactly wrong. I can't speak for other dealers, obviously, since I'm not at the top of the food chain, but as far as Eyetech, Relec and I are concerned, getting your mobo fixed by AmigaCenter will not void your warranty.
That's why we picked him, we trust him to do a good job :)

Tell you what, I'm tired of all this arguing as well. Let's go get a drink...

 
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redrumloa 
Re: Official A1 repair centre in France
Posted on 24-Feb-2005 13:15:05
#87 ]
Cult Member
Joined: 7-Feb-2005
Posts: 562
From: Unknown

Quote:
Tell you what, I'm tired of all this arguing as well. Let's go get a drink...


Sounds good, I'll take a double tall coffee


_________________
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Anonymous 
Re: Official A1 repair centre in France
Posted on 24-Feb-2005 13:48:56
# ]



Come on, be serious, do you think Kronos is a potential customer?

 
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Coder 
Re: Official A1 repair centre in France
Posted on 24-Feb-2005 16:07:08
#89 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@redrumloa

Quote:
1) Customer finds fault, consults other users(in this case online) and finds it is a known fault.
2) Customer verifies warranty date and contacts dealer. Buyer only pays postage one way and no other costs.
3) Dealer expedites warranty fix or replacment. Dealer interacts with supplier.
4) Supplier is responsible for dealing with manufacturer to resolve all issues with defects.
5) Manufacturer is responsible for dealing with chip vendors concerning any potential flaws in their chips.


That's the way.

Coder


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terminator 
Re: Official A1 repair centre in France
Posted on 24-Feb-2005 22:35:19
#90 ]
Regular Member
Joined: 19-Nov-2003
Posts: 322
From: Unknown

Quote:
Actually, despite all the inevitable bitching, I'm impressed by the amount of reads and the reaction the message has produced. The Amiga is dead? Yeah, sure...


I was just reading that other Amiga related site (for entertainment purposes only) and it seems someone lifted this announcement and posted it, and the bitching has begun in earnest there.

Most of it relates to misguided perceptions about the early AmigaOne, and the belief that warranties should apply. Unless Eyetech decides to extend a special warranty to cover this, the dealer shouldn 't have to take a loss. Not like he made a pile of money selling it in the first place.

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terminator 
Re: Official A1 repair centre in France
Posted on 24-Feb-2005 22:41:59
#91 ]
Regular Member
Joined: 19-Nov-2003
Posts: 322
From: Unknown

Quote:
Warranties only last so long. I believe that the menufacturer has an obligation to
help those of us that are no longer covered by a warranty to fix our systems. All they have
to do for me is to publish what parts have to be replaced, which traces have to be cut, etc.
I'm an electronics engineer & I know how to use a soldering iron. JUST PUBLISH
THE INFORMATION ALREADY!!. Those of you that aren't qualified to fix your
system are probably still SOL, but allow those of us that can to fix our PCs ourselves.
All the repair shops in Europe don't do me any good in the middle of the USA.


Problem is that you will get people who think they know what they are doing, and make a big mess, then blame Eyetech.

Remember the dude that destroyed his A1 by prying not only the IC, but the socket it was seated into, off the motherboard, with a big screwdriver, while attempting to "upgrade" the board? Then tried to blame Eyetech for his lack of skill?

Want yours fixed? Talk to Adam at ACK Controls. He can do the fix.

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Mike67 
low cost bologna
Posted on 20-Aug-2007 23:49:41
#92 ]
Regular Member
Joined: 15-Aug-2007
Posts: 124
From: Unknown

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