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hardware OS4   hardware OS4 : Official A1 repair centre in France
   posted by Anonymous on 21-Feb-2005 13:24:46 (12742 reads)
Eyetech, Amont Informatique (France) and RELEC Software & Hardware Amiga (Switzerland) are delighted to announce that an agreement has been reached with AMIGA CENTER (France), who is now an official maintenance and repair centre for the AmigaOne.

This includes the hardware fixes for UDMA and USB on the XE "Earlybird" systems. Read more for the full announcement.


AMIGA CENTER have long been known for their technical knowhow in electronics, and most particularly for their competence with the "Classic" Amigas. They are an excellent choice to carry out the same work for the new AmigaOnes.

AmigaOne XE owners who decide to have this fix carried out can therefore now contact AmigaCenter for an estimate. Please don't send your motherboard without first contacting them!

Of course, it is possible to avoid implementing the hardware fix if you use an IDE-UDMA PCI card based on the Silicon Image 0680 chip. PCI-based USB adapters can also be used, a number having already been tested with the XE by developers before and during the "Earlybird" phase.

Amont Informatique, RELEC and Eyetech see this new partnership as reinforcing the infrastructure that is progressively being set up around the AmigaOne, which we feel is a worthy successor to the "Classic" 68k amigas. It is particularly heartening to see someone of the calibre of AmigaCenter, whom some of you may remember as Serele, still active in the Amiga community.

Earlybird owners everywhere, we know that, like us, you are only too aware of the amount of effort required to achieve a fully stable and bug-free machine, with performance in line with customer expectations. We are continually researching ways and means to achieve and improve on our objectives. However, this requires spending a lot of time and work. Most of you understood this from the very beginning, and we take the opportunity here to thank everyone who has involved and helped out in one way or another. Those who decided to participate in this adventure are pioneers, whether you bought a full configuration or just a motherboard, by buying hardware clearly labelled as "for developers only", with all the advantages and - above all - disadvantages this entails. In fact, we all owe you more than thanks, we also owe you our profound respect !
    

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PosterThread
Toaks 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:50:52
#21 ]
Elite Member
Joined: 10-Mar-2003
Posts: 8042
From: amigaguru.com

I AM GETTING VERY FED UP WITH ALL OF THIS BITCHING REGARDING REPAIRS !!!!!!!!

this happens everytime there is a news item regarding a1's.....


all i can say is

..btw no i haven't repaird mine yet.


@all: hurry , release a bunch of sw and add news items so this thread goes onto page 2


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Anonymous 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:54:14
# ]



@T_Power
Quote:
Eek.., sharp tongue,


Heheh, no, it's a big stick.
Actually, despite all the inevitable bitching, I'm impressed by the amount of reads and the reaction the message has produced. The Amiga is dead? Yeah, sure...

 
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T_Power 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 18:06:34
#23 ]
Regular Member
Joined: 8-Sep-2003
Posts: 359
From: Durban, South Africa

@anarchic_teapot

Sharp teeth too, AND big stick. :)

Cheers,
Tim

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Troels 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 18:22:02
#24 ]
Super Member
Joined: 8-Mar-2003
Posts: 1992
From: Unknown

@Anarchic_teapot

EDIT: I have removed my post, not because I don't mean what I wrote but because I feel it didn't add any value to the discussion.

I still don't like the way things have been handled and hope Eyetech will be more open about future problems.

I never payed anything* for a warranty repair for ANY other computer product (and I have had MANY repaired) and hope that is the way it will be in the future Amiga market aswell. (*I have paid shipping costs, normally oneway only).

No special rules apply to the Amiga market where I live and I guess it's the same around the world. Having said that I (and most other people) have an understanding about the current state of the Amiga market and if Eyetech/dealers are honest and actually inform us about the problems i'm sure problems can be solved.

This community also needs to get rid of things like coupons, Earlybird offers and other stuff like that, that can easily be misunderstod when the information is not crystal clear and it certainly has not been that.

Thanks to all who have invested time and money in making this Amiga comeback possible, especially the developers making OS4 and those making software for it.

Last edited by Troels on 21-Feb-2005 at 08:24 PM.


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z5 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 18:23:11
#25 ]
Regular Member
Joined: 5-Jul-2003
Posts: 268
From: Belgium

Quote:
Hyperion is NOT responsible for the hardware, is that so hard to understand?Any blame should be redirected to the manufacturer in Taiwan or wherever they are.


I understand allright :) It seems that nobody is responsible anymore for the boards (as your response clearly indicates aswell), now that it is obvious that they are quite buggy.

Never said they were responsible in any case. Just thought it to be a bit of a cheap shot of Mr.Hermans to blame it on the dealers (even more so because many ppl, including him, kept claiming everything was just fine with the boards right until there wasn't any way out anymore).

Welcome to the wonderful world of Aaammmiiiggaaa.


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MikeB 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 18:40:05
#26 ]
Elite Member
Joined: 3-Mar-2003
Posts: 6487
From: Europe

@ Troels

Quote:
We could go the PC route but certainly dealers CAN'T DENY there's any problem.


They don't, that's why this news item and Guru meditation's earlier announcement actually exist. Gunne of GGS-Data also said they and Vesalia in Germany are trying to address these issues together with Eyetech to the best of their ability.

Quote:
Does special rules work here?


IMO yes and no. Basicly any commercial company tries to do its best to a certain extend. But the main objective is to create a profit or to *at least* to stay in business. Sadly for the Amiga market the second mentioned objective seems to be more of relevance at this point of time.

Let's say Eyetech would pay the ~50 Euros / board required to address these issues themselves. This would mean not a handful but many hundreds of boards, probably even well over half of the boards they have distributed over several years time! IMO a bankrupt Eyetech would not be in the best interest of the AmigaOS4 community.

Last edited by MikeB on 21-Feb-2005 at 07:00 PM.

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Hyperionmp 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 18:48:27
#27 ]
Hyperion
Joined: 8-Mar-2003
Posts: 502
From: Unknown

@Troels

"We could go the PC route..."

If Hyperion did that, the price of OS 4 would be around 2500-3000 euro per copy just to recuperate the development costs and that's a very conservative estimate.


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Dirk-B 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 18:59:57
#28 ]
Super Member
Joined: 8-Mar-2003
Posts: 1180
From: Belgium

Hmm, do you guys think that the first pc-motherboards were perfect?

I am happy with my SE and the bugs i take with it.

The XE's are a bit better and can be fixed (or use the alternative)
The Micro's are again better and the known bugs are gone
The next motherboard will be even better ...

So my conclusion is that we are on the right track.


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Hyperionmp 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 19:00:28
#29 ]
Hyperion
Joined: 8-Mar-2003
Posts: 502
From: Unknown

@z5

" kept claiming everything was just fine with the boards right until there wasn't any way out anymore"

Actually no, Hyperion never claimed everything was alright with the boards, we claimed that none of the issues described by bPlan/Genesi regarding the Articia S were anywhere near as serious as they claimed or even existed.

The fact is that there are now fully working Micro-A1 boards with DMA using the exact same Articia S chips, effectively proving that Hyperion was right in that respect all along.

The problems that surfaced were not related to the Articia S but rather to the VIA (IDE) or the production company putting capacitors instead of resistors on the last batch of XE boards (USB).

It is also a fact that some dealers are offering these fixes to their customers for free, others are not.

Some dealers have supplied free Silicon Images 680 IDE controllers.

Criticising is always easy but the fact remains that some people have put their money where their mouth is.

If you believe Eyetech and Hyperion can take on the full financial burdern of resurrecting the platform alone, think again.

We might consider ripping off the French state, bankrupting a few companies and sticking the OS 4 developers with sizeable unpaid invoices but we'd rather do business in a honest manner without handing out free bees using other people's money.


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Radfoo 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 19:18:22
#30 ]
Regular Member
Joined: 10-Mar-2003
Posts: 327
From: Derbyshire, Great Britain!

Quote:

Problem is that some dealers "forgot" to mention this detail to customers in order to attract as many sales as possible.

I ordered mine direct from Eyetech based on all officialy available literature/advertisements on the internet and magazines I could find . I made a point of knowing what I was buying, I read the small print.


Since the problems have become known Eyetech have tried to back fit quotes like 'developer system' but none of this was mentioned until much much later.


I understand that with linux we were on our own and I understand that OS4 is still a developer pre-release. I have no problems with the software.

Last edited by Radfoo on 21-Feb-2005 at 07:21 PM.

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mjohnson 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 19:25:39
#31 ]
Super Member
Joined: 11-Aug-2003
Posts: 1297
From: going to and fro in the earth, and from walking up and down in it.

@Hyperionmp

Quote:
The problems that surfaced were not related to the Articia S but rather to the VIA (IDE)

Speaking of which, you wouldn't be able to say whether the software initialization of the VIA chip is still a priority, or if that turned out to be a dead end without their assistance?


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MH2 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 19:36:53
#32 ]
Member
Joined: 14-Apr-2003
Posts: 63
From: Gällivare - Sweden

I have bougt my A1 second hand, and I had #1 when i send to GuruMeditation. This week it will arive back to me. All that i want is full working A1.


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Samwel 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 19:43:12
#33 ]
Elite Member
Joined: 7-Apr-2004
Posts: 3404
From: Sweden

@Hyperionmp

I hear you! You're absolutely correct in everything you wrote.
But.. I don't think you should drag up the last stuff you wrote.
Some people might take it the wrong way.


@thread

I think it's great that Eyetech has struck a deal like this.
Now we actually have an OFFICIAL SERVICE CENTER if something
goes wrong. Warranty kept and everything. Is this bad? No IMHO!

What's bad though is that you'll have to pay for the repairs yourself.

But I can understand that Eyetech doesn't have the resources to
handle repairs of this magnitude. Guys take note that EVERY
board has to be fixed. This is no mere 5-10% of the boards.
This would have costed Eyetech more than they have gotten in
return for the sales of ALL A1's put together.

All in all I think this is a great gesture from Eyetech's part.


/Harry


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Coder 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 20:09:00
#34 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@anarchic_teapot

Quote:
Price is 50 euros, including VAT but excluding carriage.
The fix won't invalidate your warranty providing it's done by an official repair centre. Check with your dealer beforehand, of course, but neither Relec, Eyetech nor myself will consider the warranty lost - providing you've got the invoice.


Thanks. That part about the warranty is good news.

Quote:
As for the SE, I honestly haven't the foggiest idea. I traded mine in against an XE long ago, at the time Eyetech was giving part-credit for boards with unfixed Articia Ses. They weren't mentioned in the info I got, but that may have just been an oversight.


Ok.

Coder


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Interesting 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 20:11:03
#35 ]
Super Member
Joined: 29-Mar-2004
Posts: 1812
From: a place & time long long ago, when things mattered.

Quote:
also wish these issues could have been handled better.
Sadly it seems to me that Eyetech and the dealers don't have the resources to handle these difficulties as well as they would have liked. And if the far east manufacturer is also to blame for issues, IMO Eyetech, the Dealers and Mai Logic are also victims themselves.


Everyone should watch "the Bath' video with Alan. It lays out what dealers etc. should be doing, costs etc., It helps to understand the bigger picture.


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Coder 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 20:13:40
#36 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

@MikeB

Quote:
Who would have thought this would happen a couple of years ago?


You did Mike!

Coder


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Troels 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 20:48:46
#37 ]
Super Member
Joined: 8-Mar-2003
Posts: 1992
From: Unknown

@MikeB

It was Anarchic_teapot who mentioned the possibility to go the PC route not me.
What I meant was that if they choose to do so, they still couldn't deny the fact that the hardware is faulty. Anyway, personally I find it nice to be dealing with most PC companies so going the PC route would be a nice thing IMHO:)

I tend to agree that special rules apply, well legally they don't but if Eyetech and the dealers are honest and open about the problems most people will understand.
Whether or not Eyetech should pay the 50 Euro is a case between them and the dealers not between custemors and dealers. If that would banckrupt Eyetech I would feel very sad but atleast they would have played by the rules.


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z5 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 21:39:50
#38 ]
Regular Member
Joined: 5-Jul-2003
Posts: 268
From: Belgium

@Hyperionmp:

I don't see anything in your post which actually has anything to do with what i wrote but that's ok. The only point i was making: don't blame it on the dealers. End of story.


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gunne 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 21:54:26
#39 ]
Member
Joined: 26-Sep-2003
Posts: 43
From: Sweden

Hi

Posting here again

Posted also the same information on the A1 Norden mailinglist.

-------------------------

The information and documentation we and other resellers got says:

Fixes is not something thats recommended,... and so it is not by GGS-Data.

The recommended solution for DMA is to use a Silicon Image Ultra-ATA controler until software fix is found.

For USB a low price USB-hub is recommended.

Any modification undertaken to an A1-XE board, including this modifications, may invalidate any remaining warranty on the board.

-------------------------

And to our costumers of AmigaOne XE-boards

GGS-Data can do the modification for you who wish it to be made. Costs of material is not very high. And we can start with this after the PUSH event.

We can also send the information to you who wish it, upon your request. Please contact us by email or phone in that case. That is if you perhaps feel its easier to find a good solution closer to yourself.

Information will also come up on our webpage.

Very welcome !

Gunne

Last edited by gunne on 21-Feb-2005 at 09:56 PM.

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Georg 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 22:06:23
#40 ]
Regular Member
Joined: 14-May-2003
Posts: 446
From: Unknown

Quote:
The fix won't invalidate your warranty providing it's done by an official repair centre


So there is a warranty, but what is it good for, if it behaves like there wasn't one, ie. you have to pay the repair? Or are there certain things (to repair) which would behave like normal warranty repair, ie. you don't have to pay repair? If so what/who decides if some specific repair falls under one category or the other?

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