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hardware OS4   hardware OS4 : Official A1 repair centre in France
   posted by Anonymous on 21-Feb-2005 13:24:46 (12788 reads)
Eyetech, Amont Informatique (France) and RELEC Software & Hardware Amiga (Switzerland) are delighted to announce that an agreement has been reached with AMIGA CENTER (France), who is now an official maintenance and repair centre for the AmigaOne.

This includes the hardware fixes for UDMA and USB on the XE "Earlybird" systems. Read more for the full announcement.


AMIGA CENTER have long been known for their technical knowhow in electronics, and most particularly for their competence with the "Classic" Amigas. They are an excellent choice to carry out the same work for the new AmigaOnes.

AmigaOne XE owners who decide to have this fix carried out can therefore now contact AmigaCenter for an estimate. Please don't send your motherboard without first contacting them!

Of course, it is possible to avoid implementing the hardware fix if you use an IDE-UDMA PCI card based on the Silicon Image 0680 chip. PCI-based USB adapters can also be used, a number having already been tested with the XE by developers before and during the "Earlybird" phase.

Amont Informatique, RELEC and Eyetech see this new partnership as reinforcing the infrastructure that is progressively being set up around the AmigaOne, which we feel is a worthy successor to the "Classic" 68k amigas. It is particularly heartening to see someone of the calibre of AmigaCenter, whom some of you may remember as Serele, still active in the Amiga community.

Earlybird owners everywhere, we know that, like us, you are only too aware of the amount of effort required to achieve a fully stable and bug-free machine, with performance in line with customer expectations. We are continually researching ways and means to achieve and improve on our objectives. However, this requires spending a lot of time and work. Most of you understood this from the very beginning, and we take the opportunity here to thank everyone who has involved and helped out in one way or another. Those who decided to participate in this adventure are pioneers, whether you bought a full configuration or just a motherboard, by buying hardware clearly labelled as "for developers only", with all the advantages and - above all - disadvantages this entails. In fact, we all owe you more than thanks, we also owe you our profound respect !
    

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PosterThread
Mark 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 14:32:13
#1 ]
Team Member
Joined: 12-Mar-2003
Posts: 1457
From: UK

So does this mean I keep my warrenty If I send it here?

Mark


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ajk 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 14:34:49
#2 ]
Regular Member
Joined: 13-Oct-2003
Posts: 291
From: Finland

Or better yet, does the rework come under warranty now?

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Radfoo 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 14:52:03
#3 ]
Regular Member
Joined: 10-Mar-2003
Posts: 327
From: Derbyshire, Great Britain!

When I purchased my mobo it was advertised as final, tested and working hardware, however no support would be provided for Linux but OS4 would come later- which sounds fair enough to me.

It did not say "for developers only" ! Please provide links to this written quote prior to June 2003 when I received/ordered my XE system (excluding SE Developer systems).

I do not see why I should pay to put the motherboard to its advertised specs .

Last edited by Radfoo on 21-Feb-2005 at 02:56 PM.

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Radfoo 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 14:53:20
#4 ]
Regular Member
Joined: 10-Mar-2003
Posts: 327
From: Derbyshire, Great Britain!

Quote:
Or better yet, does the rework come under warranty now?

It says in the news item contact them for a estimate first, it also does not mention warranty (we have a warranty Eyetech refused to replace my faulty CPU fan )


Edit, and I had to pay to get my uboot re-flashed even though Eyetech new about the problem months before sending my motherbaord.

Last edited by Radfoo on 21-Feb-2005 at 07:20 PM.
Last edited by Radfoo on 21-Feb-2005 at 02:55 PM.
Last edited by Radfoo on 21-Feb-2005 at 02:53 PM.

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Coder 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 14:58:58
#5 ]
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Joined: 15-May-2003
Posts: 4523
From: The Netherlands

I am sure the rules still apply so sending it in for fixing and you loose the warranty and if something goes wrong with your board it is your ass on the line.

Coder


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Hyperionmp 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 15:16:48
#6 ]
Hyperion
Joined: 8-Mar-2003
Posts: 502
From: Unknown

Problem is that some dealers "forgot" to mention this detail to customers in order to attract as many sales as possible.


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elwood 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 15:28:26
#7 ]
Elite Member
Joined: 17-Sep-2003
Posts: 3426
From: Lyon, France

From Eyetech website:

Quote:
(edited)
Earlybird Systems
The 'Earlybird' Amigaone systems are in effect pre-consumer-production systems designed to let Amiga users who are capable and willing use the AmigaOne hardware now, under Linux. It also allows 'Earlybird' purchasers to hit the ground running when the end user version of OS4 is available, as there is likely to be a big surge in the demand for hardware when the end-user version of OS4 is released.

Please note however that in buying an Earlybird system you are buying into a product that, from the software/firmware pont of view, inevitably needs further refinement before being able to be sold as a true consumer product. Support for the Earlybird systems is provided on mailing lists to which purchasers will be subscribed.

So, in return, we are offering all users who wish to take up this 'Earlybird' offer a free, registered, copy of OS4 for the AmigaOne as soon as it becomes available. The Earlybird 'free OS4' offer will, we expect, represent a saving of around 10% on an Am migaOne-XE G3 motherboard

This of course will not suit everybody, and if you want a switch-on-and-go AmigaOne system then this Earlybird offer is not for you. In this case we're afraid that you have a few more weeks to wait. We intend to drop the Earlybird offer on 31 March 2004.


The problem is that everyone were so happy to have an A1 and after that OS4, that we forgot about this beta form.


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RedMelons 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 15:29:51
#8 ]
Super Member
Joined: 7-Mar-2003
Posts: 1062
From: Merrie Olde England

Quote:
Problem is that some dealers "forgot" to mention this detail to customers in order to attract as many sales as possible.


Er, like Eyetech you mean? Have you seen the 'Earlybird' adverts which Eyetech placed in 'Total Amiga'?

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Bobsonsirjonny 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 15:55:26
#9 ]
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Joined: 28-Jul-2003
Posts: 2880
From: Unknown

Quote:
Poster: Hyperionmp Date: 21-Feb-2005 14:16:48

Problem is that some dealers "forgot" to mention this detail to customers in order to attract as many sales as possible.



Are you saying that some delers deliberately missled their customers, and consequently comitted Fraud? I'm not stirring the pot here - just wanting clarification.

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z5 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 15:58:05
#10 ]
Regular Member
Joined: 5-Jul-2003
Posts: 268
From: Belgium

Quote:
Problem is that some dealers "forgot" to mention this detail to customers in order to attract as many sales as possible.


A bit of a cheap shot if you ask me. You should be grateful to the dealers that they wanted to sell this buggy hardware in the first place. I don't think they got much joy and / or money out of them anyway... And is has been your only source of income regarding OS4 so far.

Last edited by z5 on 21-Feb-2005 at 04:00 PM.
Last edited by z5 on 21-Feb-2005 at 03:59 PM.


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Mark 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 16:33:36
#11 ]
Team Member
Joined: 12-Mar-2003
Posts: 1457
From: UK

Quote:
Er, like Eyetech you mean? Have you seen the 'Earlybird' adverts which Eyetech placed in 'Total Amiga'?


Well I've just checked issue 14 (on-line at totalamiga.org) and it quite clearly says its an earlybird system.


Mark


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Restore2003 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 16:34:03
#12 ]
Regular Member
Joined: 18-Jan-2004
Posts: 438
From: Norway: The land of fjords and red trolls

@z5:

Hyperion is NOT responsible for the hardware, is that so hard to understand?

Any blame should be redirected to the manufacturer in Taiwan or wherever they are.

Last edited by Restore2003 on 21-Feb-2005 at 04:35 PM.


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Coder 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 16:40:00
#13 ]
Team Member
Joined: 15-May-2003
Posts: 4523
From: The Netherlands

So:

- no price
- nothing about the warranty like was said about the other fixes
- nothing about the SE models

Coder


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Troels 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 16:56:27
#14 ]
Super Member
Joined: 8-Mar-2003
Posts: 1995
From: Unknown

EDIT. See my next post.

Last edited by Troels on 21-Feb-2005 at 08:26 PM.


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RedMelons 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:05:58
#15 ]
Super Member
Joined: 7-Mar-2003
Posts: 1062
From: Merrie Olde England

@Mark

Quote:
it quite clearly says its an earlybird system


Exactly! And nowhere does it say "for developers only".
It says:

"Earlybird offer: Buy now for immediate delivery with Linux/UAE and get OS4 FREE when released".

It is ABSOLUTELY CLEAR that 'Earlybird' means only that OS4 is not yet ready and has NOTHING to do with possible faulty hardware.

Last edited by RedMelons on 21-Feb-2005 at 05:06 PM.

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Anonymous 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:11:24
# ]



@Coder

Quote:

- no price
- nothing about the warranty like was said about the other fixes
- nothing about the SE models


Er, fair enough. Good grief, I can't even take time out for a coffee and cleaning out the cat's litter without 2564321524 replies to the post arriving in the meantime.

Price is 50 euros, including VAT but excluding carriage.
The fix won't invalidate your warranty providing it's done by an official repair centre. Check with your dealer beforehand, of course, but neither Relec, Eyetech nor myself will consider the warranty lost - providing you've got the invoice.

As for the SE, I honestly haven't the foggiest idea. I traded mine in against an XE long ago, at the time Eyetech was giving part-credit for boards with unfixed Articia Ses. They weren't mentioned in the info I got, but that may have just been an oversight.
Bear with us on that one, will you? Eyetech are snowed under again just now...

 
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Anonymous 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:21:57
# ]



@Troels

Well, if you prefer we can go the PC route, and simply deny there is any problem whatsoever, refuse to give any documentation and leave people to cope with it by themselves. After all, that's what VIA did to us...

Has anyone publicly thanked the poor unpaid developers who knocked their melt in trying to find the source of the problem, or even that unsung hero who went through Hell and back to actually isolate the damn thing?

And if you'd any experience at all in management, you'd have at least a slight understanding of what a huge job coordinating the A1/OS4 project really is.

 
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ajk 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:42:39
#18 ]
Regular Member
Joined: 13-Oct-2003
Posts: 291
From: Finland

@anarchic_teapot

It's not that people don't appreciate that the problem has been found and fixed, they do, but most people also feel like these things should be covered under warranty (like they would be in most products). Yes, it was mentioned in some of the ads that the software or firmware part of the system is incomplete, but nothing indicated that if hardware faults are discovered they wouldn't be fixed and people might end up paying extra to get the basic features working, regardless of whether the boards were meant for developers or not. Developers are also people and have the same rights as a consumer

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MikeB 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:47:01
#19 ]
Elite Member
Joined: 3-Mar-2003
Posts: 6487
From: Europe

I also wish these issues could have been handled better.

Sadly it seems to me that Eyetech and the dealers don't have the resources to handle these difficulties as well as they would have liked. And if the far east manufacturer is also to blame for issues, IMO Eyetech, the Dealers and Mai Logic are also victims themselves.

But hardware problems are not unique to the Amiga World in any way, for instance a giant like Microsoft just recalled more than 14.1 Million XBox power cords due to burns they sold years ago. However Microsoft has enough cash reserves (~60 Billion dollar) to buy all these 14.1 Million customers well over 20 free XBox replacement consoles as compensation each if they really wanted! Just to try to put things into perspective...

Having said all this I am happy that the problems are fixable and that the MicroA1 and newer AmigaOne-XE are without these issues. At least the A1 hardware and AOS4 has advanced enough to get a positive and supportive Ars Technica review already. Who would have thought this would happen a couple of years ago?

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T_Power 
Re: Official A1 repair centre in France
Posted on 21-Feb-2005 17:50:19
#20 ]
Regular Member
Joined: 8-Sep-2003
Posts: 359
From: Durban, South Africa

@anarchic_teapot

Eek.., sharp tongue, but it rings true.
Well said and thanks to all those hard working H/W & S/W Amiga people.

Cheers,
Tim

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